Director of Luxury Resort Sales - Americas Raffles Hotels & Resorts

Company Description

Raffles Hotels & Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  

Representing the pinnacle of ultra-luxury hospitality within Accor Group, Raffles is currently going through exciting phases of rebirth and expansion.

Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family.

Progressively shaping the future of luxury hospitality, Raffles is focusing on employee journey and growth.

Job Description

As a key member of the Raffles Hotels & Resorts Commercial team, the Director, Luxury Sales is responsible for growing Americas business into a select portfolio of Raffles Resorts around the world. The Director, Luxury Resort Sales-Americas will lean on his/her vast network and experience, specifically in resort sales, to proactively solicit new business, source new accounts, identify new targets, and re-solicit past business leads. This key sales role represents a select set of Raffles Resorts when growing business from within the Americas and is responsible for growing Americas-based business into Raffles Resorts. The experienced Seller meets goals in room night and revenue as set for each property. The Director, Luxury Resorts Sales - Americas partners with on-property sales teams to grow top-line revenue. This person will oversee and manage segments such as leisure, MICE, entertainment, and corporate travel from a North America point of sales. The Director, Luxury Resort Sales - Americas will work closely with the VP, Sales and DOS of each property to develop partnerships and maximize market share.   

RESPONSIBILITIES 

• Proactively grow Americas-based business at Raffles Resorts, with special focus on hotels in Bali, Maldives, Cambodia, Seychelles, and Udaipur.  
• Responsible for growing luxury travel industry, corporate, sports and entertainment sales from existing partners (including TMC/Consortia, travel advisors, MICE) and generating new business to grow top-line revenue.   
• Solicit potential new accounts or business opportunities by leveraging business intelligence or other third-party data sources to generate leads.  
• Utilizes negotiation skills and creative selling abilities to uncover new business.  
• Responsible for account strategy and activation roadmap, marketing & sponsorship activities, hotel education, and client presentations.  
• Develop and execute quarterly and annual account reviews and market action plans.  
• Actively research new B2B opportunities in driving revenue and brand awareness.   
• Conduct customer-facing sales activities/business trips on behalf of the hotels as appropriate.  
• Lead and participate in relevant tradeshows, conventions, FAM trips and industry events as required.  
• Understand & promote all selling tools & loyalty programs.  
• Collaborate with Accor Global Sales Team on sales and marketing strategy.  

Qualifications

QUALIFICATIONS 

• Five+ years of Director-level experience in hotel luxury sales, either on-property or in a regional/national/global office.  
• Bachelor’s degree from an accredited college or university.  
• Expert knowledge of sales in the luxury hotel market and luxury segment culture.  
• Strong and influential ‘rolodex’ of decision-makers, advisors, agents in the luxury hotel sales environment, specifically for resorts.   
• Exceptional experience successfully developing and implementing successful sales strategies for multiple properties.  
• Proven success navigating complex organizations to achieve goals.   
• Excellent communication and interpersonal skills can influence and build relationships at all levels.   
• Ability to interpret market data and apply to sales strategy.  
• Excited about building a new program and working on a developing team.    
• High competency in outlook, word, excel and power point is required. Experience in salesforce/ ANAIS desired, but not required.  
• Willingness to travel to meet teams, attend industry events, and visit properties.  
• Travel savvy.  

Additional Information

Visa Requirements: Must Legally be authorized to work in the United States

• Salary Range: $ 105,000-156,000
• Excellent Company benefits, including medical, dental, vision, life insurance and 401K Retirement