Senior Manager, Software Engineering

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa’s Technology Organization, specifically the Visa Payment Products Sales, Client Services, and Experience (SCSE) team, develops and supports platforms used by our business partners to service Visa clients worldwide on a 24/7 basis. The Senior Manager position within this team is a people management and technical delivery role based in our Warsaw, Poland office. The successful candidate is expected to be a .NET subject matter expert, with a preference for experience in ServiceNow, within the Cardholder Applications Development team. The selected candidate will be fully responsible for managing resources in Warsaw, ensuring delivery and operational excellence of services built on full-stack and ServiceNow technologies.

Responsibilities:

As a Senior Manager, Software Engineering, you will provide technical leadership for one or more product offerings under Payment Platform Development, Cardholder Applications Development group. This role extends beyond resource management, development, delivery and you will be required to participate in application architecture, feature design, end to end network topology, application scalability needs and be the owner for bringing up an application from whiteboard to life.

• Responsible coaching and guiding team members.
• Extensive experience in API Development using SOAP or REST, JSON and XML
  Must have a solid understanding of relevant API standards like OAuth, SAML.
  Experience with both NoSQL and SQL datastores including MySQL and MongoDB, Unix or Linux platforms. Experience with tools development, automation (CI/CD, Auto Deployment, System Availability, etc.), logging and monitoring.
• Responsible for agile end-to-end development process within the construct of DevOps practices and methodology
  • Support agile ceremonies: sprint planning, daily stand ups, sprint review and sprint retrospective.
  • Provide technical insights to support release planning, including user stories breakdown, tasks assignment, and backlog grooming, through elicitation and clarifications of user stories and requirements with business stakeholders and communication of IT dependencies.
  • Adapt to best practices and lessons learned from sprint execution to maximize team velocity.
  • Design and develop enhancements or new services that are
    • Scalable, resilient, secured and decoupled
    • Able to detect and alert when functional or non-functional production errors occur
    • Able to gather and persist behavioral and performance metrics and
    • Deliver optimal customer experience.
  • Collaborate with Business teams, architects, and senior technologists to ensure completeness and common understanding of product vision, roadmap and end-to-end quality delivery.
• Preferably to have ServiceNow hands on experience.
• Responsible for operational excellence for full stack services
• Design and improve internal development methodologies utilizing .NET and supporting technologies
• Actively collaborate within Client Systems team, as well as with all other IT teams and business users located worldwide in various time-zones to fulfill the above responsibilities.
• Identify and utilize best practices in the industry to maximize efficient and elegant solutions while minimizing cost.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.

Preferred Qualifications:

• Experience in managing onsite and virtual teams of size 6 or more.
• Experience in full stack technology, in one or more of the following technologies - .Net, Spring MVC, Spring Boot, Angular/React, JavaScript, SQL, MongoDB, Redis, Kafka and Design Patterns
• Preferably to have ServiceNow hands on experience.
• Experience with successful design, architecture and development using Ha