National Account Manager - Porcelain

Description

Position Summary

The Caesarstone Porcelain Field Manager serves as an in-the-field evangelist for their product category. This individual acts as product advocate, fabricator trainer, A&D technical subject matter expert, works with trade groups, and offers support to sales.

With market specific knowledge, the field manager travels throughout a large territory, acting as a corporate liaison to sales. Knowledge of both porcelain countertops and floor / wall tile is a must. This individual must know how to seek out new customers, creating a warm hand-off to sales, as well as evaluate existing distribution and work to either build up their capabilities or augment sales with additional solutions. In addition, this individual may be called on to assess claims and provide training when needed.

This job requires up to 60% travel time to perform the tasks as outlined below.

Key Responsibilities

Sales

·        Assist sales in closing large contract / builder / multi-family deals by offering technical know-how and support

·        Work directly with key larger flooring installers to build relationships and brand awareness

·        Data-mine resources for specs to steal and actively pursue deals in key markets

·        Seek out new sales opportunities such as pool developers and outdoor kitchen designers (areas beyond BDM / A&D responsibilities) to grow sales

·        Seek out national partnerships with grill companies, furniture companies, or retailers to place porcelain as part of a corporate program

Merchandising / Marketing

·        Travel with displays / samples to ensure any client has up to date samples and catalogs

·        Log into sales force to see placement opportunities; work with BDM and align on sample and display placement

·        Promote porcelain related campaigns in the field via active evangelism

Training 

·        Actively promote and evangelize large format gauged porcelain panels and slabs across all channels

·        Work with Sales Enablement to update any modules and actively train new hires on porcelain

·        Be able to provide CEUs on porcelain as needed

·        Develop relationships with tile installation community

·        Educate fabricators and tile installers on the CS porcelain line and proper installation techniques

·        Accompany sales on technical oriented calls across all channels

·        Represent CS with all pertinent trade groups such as ISFA, TCNA, TCAA, and NTCA

·        Develop a tile installer network program to ensure quality installation and fair pricing

Market assessment

·        Gather competitive intel from the field including pricing, promotions, new launches

·        Ongoing assessment with input from RSMs existing distribution framework and make recommendations for any needed adjustments

SALARY RANGE

Position ranges from $115,000- $140,000. Starting rate of pay may vary based on factors including, but not limited to education, training, and/or experience.

Requirements

Qualifications

Education & Experience

• Bachelor’s degree in business, Construction Management, Architecture/Design, or related field preferred; equivalent industry experience accepted.
• 5–7 years of experience in the surfacing industry, ideally with porcelain slabs, large-format gauged porcelain panels (GPTP), tile installation, or related flooring/wall systems.
• Proven experience in a field, technical support, product training, or sales enablement role within building materials.
• Demonstrated knowledge of fabrication processes, installation requirements, and project lifecycle within both residential and commercial environments.
• Experience interacting with trade groups (ISFA, TCNA, TCAA, NTCA) strongly preferred.
• Prior experience providing CEUs or technical training sessions to A&D, fabricators, installers, or trade partners is an asset.

Technical Knowledge

• Advanced understanding of porcelain manufacturing, properties, fabrication techniques, installation methods, and industry standards.
• Ability to read and interpret architectural drawings, specs, and technical documentation.
• Skilled in identifying fabrication or installation issues and supporting claims assessments.
• Proficiency in CRM systems (Salesforce preferred) and Microsoft Office Suite.

Licenses & Requirements

• Valid driver’s license with an acceptable driving record.
• Ability to lift and transport samples/displays (up to 40 lbs.)
• Ability to travel up to 60% across the assigned territory, including overnight travel.

Core Competencies