Sr Workplace Services Specialist

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About the Role

At LendingClub, we're proud to be certified as a Great Place to Work, which means we prioritize creating workspaces that our employees love. As the Sr Workplace Services Specialist at our Lehi, UT location, you'll lead efforts to ensure our spaces are always pristine, our employees can work efficiently, and our guests have an exceptional experience.

What You'll Do

• Communication & Coordination: Maintain daily, consistent communication with the HQ team on issues, operations, project management, and team alignment through various tools such as video conference, Slack, phone, email, and Jira tickets

• Customer Service: Provide outstanding customer service to all LendingClub employees and visitors, with a knack to go above and beyond expectations

• Collaboration: Partner with the Tech Ops, Net Ops, and People Success teams to deliver technology solutions, employee amenities, benefits, accommodations, and ergonomic solutions

• Leadership: Work closely with local executive leadership to ensure Workplace Services aligns with the goals and expectations of other business units. 

• Reception: Cover reception duties while employees are onsite, including receiving/shipping mail, checking in visitors, and creating visitor badges as necessary

• Break Room Oversight: Manage the food and beverage program, ensuring services meet employee expectations and dietary needs. Oversee the repair and maintenance of equipment and ensure janitorial staff maintain the space effectively

• Facilities Maintenance: Coordinate with janitorial staff to keep the office clean daily and schedule deep cleans if necessary. Schedule minor repairs and maintenance of equipment and furniture, including FM200 systems, HVAC, doors, security systems, flooring, upholstery, and other miscellaneous items

• Vendor Management: Manage outside service providers and construction trades working on-site, holding them accountable for their work

• Ticket Response: Respond to Workplace Services Jira help tickets within predefined SLAs, prioritizing tickets based on importance. Tasks may include providing furniture, fixing equipment, hanging items, installing ergonomic equipment, and setting up for moves and events

• Building Management: Coordinate with building management on various matters, including submitting work orders for electrical, HVAC, events, construction projects, and badging

• Moves/Adds/Changes: Support regular employee moves and onboarding needs for new employees

• Conference/Training Room Management: Ensure conference and training rooms are maintained and utilized efficiently

About You

• Experience: 2+ years of related experience and a bachelor’s degree; or equivalent work experience

• Professionalism: Ability to work with colleagues and vendors in a professional and positive manner within a diverse, fast-paced environment. Must be able to