Senior, Point of Sale Operations REMOTE

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Manager, Point of Sale Operations is pivotal in enhancing both colleague and customer checkout experiences by developing and implementing best practices and systemic priorities. This role involves aligning across diverse stakeholder and technical teams and managing multiple high-priority initiatives across Stores, Tech, and Macy's Credit and Customer Service (MCCS).

This strategic position demands a comprehensive understanding of retail functions (e.g., Marketing, Tech), strong collaboration skills, deep systems knowledge, and expertise in Point of Sale (POS). The ability to prioritize effectively and coordinate deliverables that align with cross-functional strategic roadmaps and project plans is essential.

The manager serves as a primary link between stakeholders across the Stores pyramid, field leadership, communications, marketing, store colleagues, technology, fraud, and MCCS teams. Facilitating inter-team collaboration to break down silos and achieve business results, while influencing both process and technical solutions at the point of sale, is critical. Success hinges on ensuring seamless execution of promotional events, driving changes in checkout processes and systems, swiftly resolving high-priority POS issues, maintaining an extensive Knowledge Management library for checkout operations, and successfully managing multiple competing initiatives.

A successful leader in this role is driven by a constant desire to learn and proactively identifies opportunities for process and system enhancements, particularly within checkout and POS experiences.

What You Will Do

• Collaborate with cross-functional leadership to identify opportunities for simplification, process improvements, and innovative solutions that enhance store efficiency and support a seamless customer checkout experience.
• Build and maintain a comprehensive POS/Checkout knowledge library, ensuring adoption, compliance, and ongoing process enhancements.
• Provide guidance to Product and Tech teams on critical business priorities, POS requirements, and dependencies on supporting applications.
• Conduct collaborative testing of new features and processes across diverse stakeholder groups, strategically prioritizing feedback on scalability and opportunities for improvement.
• Partner with Product, Project, and Program leaders to identify and mitigate risks impacting overall program priorities.
• Work alongside Human Resources, Marketing, Selling Strategy, Talent/Org Effectiveness, Central Ops/AP, Colleague Experience, Workforce Strategy, and Corporate Communications to develop targeted communications for store-focused initiatives.
• Independently configure POS software settings to align with strategic objectives of key business partners.
• Collaborate with store leadership, Product, and Tech teams to diagnose and resolve technical issues affecting POS systems.
• Deliver training and technical support to POS end-users, addressing questions and concerns related to the POS system.
• Stay informed about emerging POS systems and technologies in the market to maintain current knowledge and make informed recommendations.
• Maintain a deep understanding of company policies, governmental regulations, processes, and best practices.
• Perform additional responsibilities as assigned.
• Ensure regular and punctual attendance.

Skills You Will Need

Collaboration and Communication: Ability to interact and collaborate with diverse stakeholders across various levels and departments, facilitating teamwork and achieving consensus on POS initiatives.

Deep Systems Knowledge and POS Expertise: Extensive understanding of Point of Sale systems, configurations, and functionalities to independently manage POS software settings and resolve technical issues.

Project and Program Management: Skill in managing multiple high-priority initiatives simultaneously, aligning them with strategic roadmaps, and mitigating risks to ensure successful program execution.