Overnight Residential Services Attendant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

We are turning up the volume in Music City and we want you to join our playlist! Weaving the warmth of southern hospitality with the intuition of Four Seasons service, our team is changing the landscape of Nashville.  

  

The Opportunity:

We are seeking an Overnight Residential Services Attendant, an exciting opportunity to be part of Four Seasons Hotel and Private Residences Nashville! 

 

Responsibilities Include (but are not limited to): 

• Helps processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers 

• Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc. following instructions as specified by the Resident 

• Provide information regarding residential and/or hotel/resort events, services and amenities 

• Assist homeowners transporting items to and from private storage as requested 

• Assist in Residential Lobby service - answer telephones at the Residences Concierge desk, deliver messages, packages, faxes, newspapers, letters, etc. to condominiums 

• Perform any special projects deemed necessary by your direct supervisor/concierge or Residential Leader 

• Assists other Residential team members, including Management, Public Area Assistants and Residence Concierge, with responsibilities and duties in their absence or due to heavy volume periods 

• Handle all Owner interaction with the highest level of hospitality and professionalism, accommodating special request whenever possible; seek any opportunity to prevent owner glitches, assist in all enquiries in connection with the Residence services and facilities 

• The ability to communicate residence requests effectively to the Residence Concierge to ensure prompt completion of tasks 

• Relieve other residential roles for meal periods and in case of emergency 

• Helps ensure that the Residential Lobby, and other Common Areas are in optimal condition of cleanliness and tidiness at all times 

 

Preferred Qualifications and Skills: 

• Previous Residential Services or Guest Services