Technology Risk & Control Manager, Issues and Events Management Operations Global Loyalty & Benefits

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex. 

The newly formed Technology Control Management (TCM), Process Risk Reduction & Enterprise Platforms (EP) Risk Advisory team, has been created to drive effective Operational Risk strategies for the Enterprise Platforms (EP) team. A dedicated team has been established to support all Enterprise Platforms (EP) Issues Management, including this new role to be the single point of contact for Global Loyalty & Benefits (GLB). The Issues Management Lifecycle defines how the company will identify & capture, plan for, mitigate & monitor, close and validate its identified issues.  

This role will ensure that all Program Management activities are completed, that all Issues Management milestones are met, and will drive operational efficiencies in how the GLB Issues Management team perform to meet their objectives. In addition, this role will be accountable for all GLB Issues Management capacity planning, being clear on new, and current inventory to provide status reporting and ensure no milestones are missed. It is critical to build strong relationships within the team, with the GLB partners, and other Control Management teams to leverage best practices and elevate ways of working.  

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