One Team Manager - San Jose

Deloitte is one of the leading professional services organizations in the United States. It specializes in audit, tax, consulting, and financial advisory services and has clients in more than 20 industries. We provide robust business solutions to some of the world's most well-known and respected companies, including over 75 percent of the Fortune 100.

At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you will have the chance to give back to your community, positively impact the environment, participate in a range of diversity and inclusion initiatives, and get the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize everything from your career path to educational opportunities and benefits. And our culture of innovation means your ideas about improving our business and your clients will be heard.

Position Summary:

The One Team Manager is responsible for overseeing and managing all aspects of office operations needs under the One Team, a centralized service delivery model supporting the office and multiple internal clients in a service-centric environment.

The One Team Manager is a key business advisor to internal clients and stakeholders of One Team’s portfolio of services, including all Hospitality, Facilities, and Office Services. This role will provide guidance, expertise, coaching, and counseling to all One Team office professionals. It will collaborate closely with other leaders within Business Services and One Team, locally and nationally, to drive the efficiency and cross-teaming critical to delivering the highest levels of client service. The One Team Manager will possess a deep knowledge of the firm, our internal clients and their needs, and the One Team service model to consistently ensure outstanding service delivery to all supported clients. Key success factors for this role include building effective relationships, communicating effectively, and cultivating a high-performing team. The One Team Manager will work closely with their leadership to coordinate and implement all local, regional, and national One Team initiatives.

Primary Duties and Responsibilities:

Manages Daily Operations

• Proactively meet with One Team Office Experience (OE) staff to build a cohesive team by educating, sharing information, and providing updates. Ensure consistent implementation and compliance of regional and national initiatives.
• Meets regularly with individual One Team members to understand issues, assess workload and service challenges, and provide continuous, ongoing performance feedback. Defines clear business objectives and can guide the work of others using strong problem-solving skills to address complex service challenges
• Coordinates assignments considering an individual’s career goals and the needs of the business
• Collaborates with other service lines and other Managers/Supervisors within One Team and across multiple offices in support of service delivery
• Monitors various reporting tools to ensure compliance with policies and procedures (daily time reporting, overtime, etc.) and updates multiple management tools and applications regularly
• Manages all aspects of One Team operations to ensure the highest levels of efficiency and customer satisfaction
• Responsible for managing the delivery of all One Team services, including hospitality, facilities, and office services for offices of responsibility
• Maintains a thorough knowledge of all One Team support activities and best practices to consistently meet customer needs and expectations while complying with organization standards, policies, and practices
• Responsible for all workflow management activities for One Team, working collaboratively with all service lines within One Team, including National One Team groups, to ensure seamless and efficient service delivery
• Manages client and vendor relationships, including several outsourced service providers, to ensure the highest levels of consistent and quality service delivery
• Partners with leadership to develop and execute service strategies, programs, and processes for delivering a superior customer experience; ensures consistent implementation and compliance of regional and national One Team initiatives

Manage Client Experien