Reservations Sales Agent

Overview

The Reservations Sales Associate is responsible for assisting guests with reservations and inquiries, proactively reaching out to past and current guests, and supporting the overall sales efforts of the resort. This role involves handling both inbound and outbound room sales, accurately processing reservations, and ensuring a seamless guest experience. Additionally, the associate will drive ancillary revenue by reserving golf tee times, recreation activities, and dining experiences for guests. The ideal candidate will have strong communication skills, a passion for hospitality, and a goal-oriented approach to sales.

 

Salary:$19.50/hr

 

Full-Time Regular

 

All new hires are required to complete a two-week onsite onboarding and training period to familiarize themselves with resort operations, systems, and guest service expectations. To maintain a strong understanding of the resort’s offerings, you will also participate in biannual familiarization visits to the property. Additionally, you will take part in 1-2 mandatory onsite in-person trainings annually for professional development and alignment with resort standards, as well as quarterly team outings to foster collaboration and team bonding. As invited by the Reservations Leader, there may be further travel opportunities for special events or additional training to enhance your knowledge of the resort.

 

The Reservations Sales Associate will always conduct themselves in a professional manner with a demeanor that supports the purpose and values at Suncadia:

 

Connection Harmony Creativity Belonging Appreciation Joy Release

 

The Reservations Sales Associate shall always strive to provide exceptional service to both internal/external guests and team members. They will be responsible for exemplifying the Suncadia Culture as well as promoting Suncadia as both the Destination and Employer of Choice!

• Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
• Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more!
• A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts
• Growth: Opportunities for internal career growth and expansion
• Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
• Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old

*Some benefits and perks may vary based on job classification

Responsibilities

Reservation Assistance:

· Answer incoming calls and assist guests in making reservations, focusing on qualifying their stay and understanding their needs.

· Paint a compelling picture of the resort experience, emphasizing the unique offerings and value of booking with Suncadia Resort.

· Highlight and upsell resort amenities, including accommodations, activities, dining, spa, special events, and golf, to enhance the guest's                experience and drive additional revenue.

· Provide guests with tailored recommendations, ensuring they understand the benefits of choosing Suncadia for their getaway.

· Input reservations accurately, capturing data, noting preferences, and special requests.

  Proactive Sales and Outreach:

· Proactively reach out to past and current guests to encourage repeat bookings and increase sales.

· Handle emailed and third party inquiries in a timely manner, providing clear and accurate information.

  Ancillary Revenue Sales:

· Drive ancillary revenues by reserving golf tee times, recreation activities, and dining for guests.

· Promote special events, resort activities, spa services, and special packages to enhance the guest experience and increase overall sales.

  Guest Follow-Up and Special Requests:

· Follow-up with guests in a timely manner, addressing any outstanding needs or requests.

· Provide detailed notes and comments regarding guest requests or special needs to ensure smooth registration upon arrival at the front desk.

  Sales and Goal Achievement:

· Achieve monthly reservation agent goals, contributing to overall department success.

· Participate in department projects to improve reservation processes and customer satisfaction.

· Participate in sales training programs to enhance product knowledge and selling skills.

· Potential to earn monthly incentives based on performance metrics.