Accounts Receivable Collections Coordinator

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: We support US flexible working arrangements in the contiguous 48 states.  

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America. 

The opportunity: 

The Accounts Receivable & Billing Coordinator is responsible for the timely and accurate processing of invoicing, payment and collection activities ensuring Financial accuracy. Provides excellent customer service to both internal and external clients for all inquiries and/or escalations. Recommends, initiates/coordinates revisions and improvements to AR, collection and billing processes.

How you will contribute: 

• Responsible for the timely production of all Invoicing & Payment activity reconciling back to the financial transactions to ensure accuracy. Meets all required deadlines, following standard process and policies, and coordinating with other resources as needed

• Maintains specific billing processes by overseeing Pulled Bill List, pulling all critical bills for the purpose of review, analyzing and entering appropriate adjustment and bill as required

• Resolve complex Billing inquiries by using various reporting tools and provide accurate analysis to support resolution in a timely manner

• Identifies any financial adjustments required for an invoice or payment revision due to current or retro activity on rates and/or membership issues

• Performs the Accounts Receivable/Collections process by maintaining appropriate levels of control to ensure cash collections are conducted in a timely fashion, including the issuing of financial letters at multiple stages of the collection process, developing a systematic approach to contact and review account in a timely fashion, and performing research and analysis on delinquent accounts

• Conducts analysis of monthly aging detail and provides explanation of month to month variances and collaborates with Cash Management to identify and resolve cash variances

• Manages relationships and processes the appropriate transactions with outside Collection Agency and oversees the bad debt/collection process thru, ensuring all paperwork and due diligence is in order prior to submission

• Resolves issues that arise from delinquent accounts by researching complex collection inquiries and reconciliations utilizing reports generated by various information systems including Oracle, Claims Management and Reporting systems

• Provides excellent customer service for internal or external inquiries by ensuring prompt and accurate responses to all requests, whether a simple lookup or a more complex account reconciliation

• Participates on New Group/Client internal and external meetings, providing instructions for all Clients on the payment and billing processes

• Provides consistent communications with multiple internal organizations such as Accounting, FP&A and SALES to communicate financial results, impacts and/or specific client issues

• Meets with management monthly to review outstanding balances and provides detailed explanations on issues/statuses

• Other duties as needed or required

What you will bring with you: 

• Associate degree or equivalent formal training plus 2+ years related experience

• 2+ year's business experience

• PC Skills including Microsoft Excel/Word and Oracle

• Attention to detail - must be accurate

• Ability to work independently and with a team

• Ability to handle multiple priorities

• Excellent communication and organizational skills

• Attends additional training as requested/deemed necessary

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all f