Technology Services Student Assistant

Job Title: Technology Services Student Assistant

Classification: Hourly, maximum 20 hours per week

Reports To: Help Desk Manager

Job Summary/Objective: The Technology Student Assistant is the first point of contact for students, staff, and faculty seeking assistance for technology issues on campus. They are members of the SBC Technology Services Team, providing technical support over the phone and in person, and maintaining the smooth operation of the SBCs computer lab and classroom facilities. The assistants also provide support to faculty, staff, and students in areas of AV and instructional technology tools such as Canvas, Zoom, Slack, and Microsoft Productivity Suite.

Sweet Briar is a liberal arts college for women with a long history of forging female leaders. Sweet Briar College is repeatedly named by the US News and World Report as one of the most innovative liberal arts colleges in the nation. Sweet Briar College is growing rapidly, attracting students who are drawn to it for its excellent liberal arts program, coupled with distinctive programs in women leadership, engineering, sustainability, arts and its legendary equestrian program. Its finances are robust, and validated by balanced budget and positive bond ratings.

Located in the foothills of Virginia's Blue Ridge Mountains approximately 12 miles north of Lynchburg and 54 miles south of Charlottesville. Its campus is one of the nation’s most spectacular, replete with nature sanctuaries, lakes, forests, trails, and most recently, vineyards, apiary and greenhouses.

The College boasts a modern core curriculum focused on women's leadership in the 21st century and undergraduate programs in the arts, sciences and humanities, as well as a Master of Arts in Teaching. It is one of only two women’s colleges in the United States with an ABET-accredited engineering degree. The women’s leadership core curriculum is innovative and energizing.

When students graduate, they are persuasive communicators who know how to think on their feet and bring people together. No matter what they study or where they go, Sweet Briar women are prepared to lead. The campus community is a family of faculty, staff, coaches, and alumnae who support and encourage students and each other. With a student-to-faculty ratio of 8 to 1, students lead research, ask questions and forge supportive relationships with faculty that can last for decades.

Position Type/Expected Work Hours: Student position

Supervisory Responsibilities: None

Essential Responsibilities:

• Perform routine office tasks
• Provide quality customer support to all users on campus, over the phone, and/or face-to-face
• Enter work orders in the WHD system from phone calls or walk-in clients
• Complete various work orders on campus
• Assist faculty/staff and students with AV and Canvas needs
• Working some evenings and/or weekends is a necessity for campus events
• Communicate technical information to non-technical customers, verbally and in writing
• Troubleshoot and provide solutions for a wide range of computing and user support issues, both for campus- and customer-owned systems
• Perform other duties as assigned

Required Qualifications:

• Basic technical knowledge of Windows and Mac ope