Operations Supervisor

Company Description

AWP Safety is North America’s leading traffic control and work zone safety partner, protecting the crews who build our infrastructure and the communities that rely on it. With more than 6,000 Protectors across the U.S. and Canada, we support construction, utility, municipal, and infrastructure projects with dependable traffic control services that keep people safe and keep projects moving.

Safety is Life at AWP Safety. Our people are the core of our business, and every role directly supports our mission to protect workers, drivers, and communities. Many team members start in entry-level traffic control or flagger positions, where we provide paid training, industry-leading safety practices, and opportunities to advance into leadership and operations roles.

We are a fast-growing, purpose-driven organization committed to operational excellence, customer service, and continuous improvement. If you want a career where your work truly matters—and where safety, teamwork, and development are top priorities—you belong at AWP Safety.

Job Description

The Operations Supervisor will provide leadership and implementation of core values and our overall mission of protecting our customers’ people, business and time. This position will be responsible for the management and ongoing development of employees at the facility/office.

The Operations Supervisor will lead safety initiatives by protecting employees, customers, and assets while also supervising and managing safe work environments and verifying customer needs are being met at the highest level of satisfaction. The management team at AWP is instrumental in achieving success through team building, recruitment strategies, and promoting ongoing relationships with both internal and external clients.

• Support the Area Manager and General Manager in supervising your team of protectors.
• Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business.
• Positive, productive communication with peers. Work closely with each other to achieve excellent customer service. Report to Operations Manager daily.
• Direct supervision for Field crews
• Maintain Field/Office Responsibilities; 10% in Field and 90% in Office
• Responsible for the delivery of complete and accurate work tickets to Dispatch as a confirmation of completion of work. Due by end of shift.
• Responsible for the delivery of complete and accurate time sheets to Field Admin at the end of shift.
• Ensure that safety, quality, training, employee engagement, and retention are a prime focus of the business.
• Participate in New Hire Orientation to introduce and familiarize new hires with their supervision.
• Protect the company’s employees, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices.
• Responsible for developing the knowledge and skills of a company's drivers and flaggers.
• Assist Area Manager in addressing performance concerns with Drivers and flaggers.
• Assist in resolving employee and customer concerns. Partner with Operations Manager and Area Manager for resolution.
• Develop relationships with internal and external customers to achieve goals and new business opportunities.
• Assist and support Account Managers with performing field inspections, attend pre-job meetings, meet with clients and work in the field with the team as needed
• Ensure customer service issues are addressed promptly and efficiently while providing the highest level of customer service and staying in communication with Dispatch and the Account Manager
• Assist in reviewing the daily schedules to ensure crews are on time to jobs.
• Monitor daily employee issues including timekeeping, safety tailgates topics, customer issues, and training requirements.
• Facilitate teambuilding efforts and regular communications with team members.
• Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs.
• Obtain ATSSA and state-specific certifications.
• Become a subject matter expert in work zone setup/design and professional flagging.
• Other duties as assigned.

Qualifications

• High School Diploma or GED completion
• 4-year degree in a business-related field is a plus but not required
• 1-2 years of supervisor experience and building teams with 50+ individuals
• Must be able to and enjoy connecting with field-level customers and contacts.
• Excellent verbal and nonverbal communication skills
• Excellent motivation and organizational skills.
• Intermediate computer skills including Microsoft Office products and customer relationship management systems.
• Microsoft Dynamics 365 experience preferred but not required.