Become a part of our caring community and help us put health first
 

Humana seeks a strategic and results-driven Health Outcomes Survey (HOS) Program Delivery Lead to develop, manage, and oversee the day-to-day operations and ensure efficiency and effectiveness across various HOS matrix teams across survey administration and data teams. This position tracks and monitors metrics and KPIs to identify opportunities, barriers, and insights helping to define targeting strategies for member & provider populations. In addition, this team is responsible for planning, directing, and coordinating activates to achieve successful survey administration of all types. The successful candidate will cultivate a culture of continuous improvement, where team and matrix partners are empowered to identify and eliminate waste, driving sustainable operational excellence. The goal of this role is optimizing processes, change management, and resources to deliver exceptional value to our HOS program.

Location: remote

The Data Collection & Insights Delivery HOS Program Delivery Lead will work to develop a survey administration and data insights strategy that supports the improvement of health outcomes within our Medicare population. This role will lead and coordinate survey administration strategy & science, performance trend status updates to leadership, build and maintain data insights library and impact to results on the Medicare Health Outcomes Survey. This role will advise executives and senior leadership to develop functional strategies that broadly impact the Medicare Stars program.  This role will also deepen partnerships with data and analytics organizations to further strategic use of data, insights and initiative tracking or performance.  

Key Responsibilities: 

• Implement regular reporting for HOS initiatives, KPIs, and investments

• Develop and communicate HOS key metrics and goals across all programs

• Coordinate and define high priority populations, segmentation, and targeting logic

• Optimize administration for all HOS surveys

• Coordinate & organize ingestion of all HOS data points for strategy

• Develop and maintain key HOS insights library

• Coordinate and manage analytics requests, status updates, and communication plans

• Oversee HOS surveys administration, execution, survey science, program communication plan, escalate concerns when appropriate

Use your skills to make an impact
 

Required Qualifications

• Bachelor’s degree

• Minimum 7 years of healthcare technology, program management/delivery, survey administration and/or survey analytics 

• Demonstrated success in data management or survey administration leading cross-functional teams through influence

• Excellent communication, leadership, influence, and stakeholder management skills

• Proficiency with Excel

Preferred Qualifications

• Master’s degree 

• Experience designing data collection strategy 

• Experience with Medicare CAHPS and/or HOS 

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for you.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with i