Area Personal Care Center and Crematories

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Manage the daily operations of multiple locations within the Funeral Home industry. Responsible for short-term planning, operations, and developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES 

Financial Management

• Develop annual business plan
• Work with local and Market Leadership to develop annual business plan and budget as well as financial and operational initiatives 
• Accountable for monitoring and achieving annual operational goals and making appropriate sustainable business decisions
• Approve expenditures and invoices including overtime

Operations                                                   

• Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
• Remove barriers, encourage ideas, and identify improvements
• Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability
• Assure the location’s operating practices comply with applicable federal & state/provincial regulations and Company policies
• Responsible for establishing location goals and priorities
• Develop, communicate, and monitor goals, priorities, processes and procedures
• Manage frontline supervisor’s responsibilities, expectations, and accountabilities
• Effectively present and communicate Company and Market strategies, values, and goals to location staff
• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements 
• Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
• Ensure all safety, quality control, and compliance standards are adhered  

People Development           

• Develop a strong, trusting, and reliable team
• Understand team members career aspirations and provide assignments to develop skills and/or close gaps
• Constructively address issues and provide tangible and appropriate feedback
• Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover
• Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
• Establishes pay, recommends pay increases, special pays, and career advancements
• Discipline staff as necessary; writes development plans to close behavior or skill gaps
• Collaborates with Human Resources throughout discipline, development, and termination processes
• Recommends and discusses terminations with Market Leadership. 

Other                                                        

• Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share
• May network with key community leaders to build business relationships, influence, and support the community
• Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
• Develop and implement plans to improve customer satisfaction index and on-line community reviews 
• Other responsibilities as requested or assigned
• Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork

MINIMUM Requirements

Education

• High School Diploma or equivalent required
• At least twelve (12) hours college courses in Finance & Accounting strongly preferred

Certification/License

• Embalming Licensure may be required depending on state/provincial regulations & requirements.

Experience

• At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities
• Funeral Home Management experience required
• At least two (2) years’ experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities