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Team Lead Patient Services Rep - CNPA Silver Spring
Children's National HospitalSilver Spring, United Statesfull_timeVerifiedPosted 7 Feb 2025
💰 $62,774/yr($37,668/yr – $62,774/yr)
About the role
Team Lead Patient Services Rep - CNPA Silver Spring - (250000B6)
High School Diploma or GED Medical Office/Business Office experience. (Required)
Required Licenses and Certifications
Basic math skills. (Required)
Basic knowledge of medical terminology. (Required)
Knowledge of insurance verification. (Required)
Knowledge of scheduling appointments. (Required)
Excellent communication (written and oral) and customer service skills. (Required)
Ability to follow precise procedures and is detail-oriented. (Required)
Knowledge of Microsoft Office suite. (Required)
Ability to coordinate and coach staff 9. (Required)
Ability to designate job and manage employee schedule. (Required)
Leadership skills to include proactivity, critical thinking, and problem solving. (Required)
Knowledge of accounting and medical office procedures. (Required)
Knowledge of CPT and ICD coding. (Required)
Ability to make sound decisions. (Required)
Functional Accountabilities
Administration
Description
The Team Lead Patient Services Representative (Children's National Pediatricians & Associates) performs all duties of the Patient Services Representative and Senior Patient Services Representative as well as schedules and coordinate workflow of staff, and provides quality control. Monitors and provide guidance, provide orientation and training to staff. Assists manager to monitor inventory and order supplies. Assists manager with hiring, coaching and performance management staff, designation of duties, and management of employee schedules. Assists manager in daily operations, budget analysis, and serves as a backup for the manager in the manager's absence. Applies appropriate resource management principles, methodologies and techniques in unique and complex situations. Creates new methods and procedures to improve office functionality. Works independently under minimum supervision (an emerging manager).Qualifications
Minimum EducationHigh School Diploma or GED Medical Office/Business Office experience. (Required)
Required Licenses and Certifications
Basic math skills. (Required)
Basic knowledge of medical terminology. (Required)
Knowledge of insurance verification. (Required)
Knowledge of scheduling appointments. (Required)
Excellent communication (written and oral) and customer service skills. (Required)
Ability to follow precise procedures and is detail-oriented. (Required)
Knowledge of Microsoft Office suite. (Required)
Ability to coordinate and coach staff 9. (Required)
Ability to designate job and manage employee schedule. (Required)
Leadership skills to include proactivity, critical thinking, and problem solving. (Required)
Knowledge of accounting and medical office procedures. (Required)
Knowledge of CPT and ICD coding. (Required)
Ability to make sound decisions. (Required)
Functional Accountabilities
Administration
- Participate in the recruitment, hiring and supervision of staff; train and/or provide orientation for staff; provide staff coverage as needed.
- Oversee, reports, disciplines, and coach staff behavior and performance.
- Oversee and manage patient flow; research new cost-efficient operations.
- Assist Office Manager with inventory and purchase orders.
- Review PSRs' end of day reconciliations.
- Conduct quality control measures for administrative processes and duties.
- Ensure PSRs review, verify, and update patient account information at every visit as defined in the training manual.
- Review copays, deductibles, and balances to ensure accurate collections; reviews credit balances to ensure it is being applied and that all financial transactions in the EHR are properly documented.
- Responsible to resolve complex patient/insurance billing issues.
- Ensure PSRs perform all other patient account duties as described in the training manual.
- Ensure phones are answered and calls are handled promptly and accordingly.
- Give and obtain accurate and pertinent information to and from callers.
- Manage all patient related communications as defined by the PCMH workflow.
- Ensure complete patient registration by parent/guardian and populate all required registration fields in the EHR.
- Verify patient insurance eligibility and coverage prior to service.
- Ensure the schedule is accurate and up to date (Ex: check-in, check-out, and no shows).
- Oversee and schedule patient appointments accordingly based on the scheduling policy.
- Attend and assist in meetings as req
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