Manager, Employee Relations

The Manager, Employee Relations (ER) provides consultative and investigative support to coworkers to ensure workplace concerns are addressed promptly, fairly, and consistently. This role leads complex employee relations matters, including policy and conduct issues, performance-related concerns, and investigations, while partnering closely with HR Business Partners, Legal, and Ethics & Compliance to mitigate risk and reinforce a respectful, compliant workplace culture.

What You'll Do:

ERC Team Management:
• Manage the U.S. Employee Relations team and serve as a primary point of contact for employee relations matters; coach the ERC team on investigations, corrective actions/performance improvement plans (PIPs), policy interpretation, workplace expectations, and appropriate resolution options.
• Review termination requests and other high-impact employment actions; verify documentation quality and comparators/consistency considerations as applicable. Complete documentation supporting severance recommendations.
• Proactively review with Director Employee Relations any highly contentious or Executive (Director +) corrective actions, PIPs or termination requests.
• Oversee the U.S. ERC team’s adherence to service-level agreements (SLAs) and case management standards, ensuring timely response, consistent documentation, and timely case resolution and equitable distribution of cases.
• Manage staffing, time off request and coverage for partial staffing days

Casework & Investigations:
• Conduct timely, thorough, and impartial investigations (e.g., harassment, discrimination, retaliation, workplace conduct, ethics concerns), including interviewing, evidence review, findings documentation, and recommendation of corrective actions.
• Partner with managers on performance and conduct management, including coaching, documented counseling, progressive discipline, and separation recommendations, ensuring decisions are consistent and defensible.
• Facilitate conflict resolution and mediation between coworkers and/or managers; recommend interventions that improve communication and team effectiveness.
• Maintain accurate, complete, and confidential case documentation in the case management system and HRIS; ensure data quality, retention, and audit readiness.

Cross-functional Collaboration:
• Consult with Director, Employee Relations, Legal and/or outside counsel on matters with potential litigation, agency charges, novel legal inquiries or significant regulatory or reputational risk, support preparation of responses and documentation.
• Collaborate with U.S. Benefits team on actions involving coworkers on leave or with ADA Accommodations.
• Partner with Ethics & Compliance (E&C) to ensure timely completion and resolution of E&C cases.
• Assist in the investigation and response to litigation or EEOC charges.
• Support initiatives related to culture, risk mitigation, and compliance (e.g., non-retaliation practices, respectful workplace standards, issue reporting awareness).
• Support the Director, Employee Relations, in quarterly reviews with HR VPs, HRDs and HRBPs trends and potential interventions.
• Deliver training and coaching to HR Coordinators, HRBPs and managers on trends, documentation standards and employment-law updates.

What We're Looking For:

• Minimum of 5 Years of direct employee relations work experience

• PHR or SPHR and/or SHRM-CP.

• Bachelor's Degree or equivalent experience preferred.

• Investigations: interviewing, documentation, analysis, and recommendation of outcomes 

• Conflict resolution and mediation of complex, sensitive issues

• Consultative coaching that influences leaders and aligns stakeholders

• Sound judgment, discretion, and integrity; employment law–aligned decisions with strong risk awareness

• Executes instructions clearly; seeks clarification; maintains high attention to detail and accuracy

• Advanced problem-solving and critical thinking; effective decision-making under pressure and deadlines

• Executive communication: builds relationships across diverse identities and senior leadership; delivers formal presentations; negotiates persuasively

• Strong leadership and collaboration; assertive, innovative, and committed to social, ethical, and organizational standards

• Operational excellence with advanced systems proficiency; organized, time-managed, and drives tasks to completion

Working Conditions:

• The position is fully remote. However, candidates residing within 50 miles of our Greenville, SC, or Clearwater, FL offices are required to follow a hybrid schedule an