Customer Care Specialist

Requisition Number: 72705

 

The company built on breakthroughs. ​  
Join us.​                    

                                                          

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

 

Come break through with us.  

 

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with: 

• Trusted products that accelerate drug discovery, development, and delivery to save lives
• Damage-resistant cover glass to enhance the devices that keep us connected
• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
• Precision glass for advanced displays to deliver richer experiences 
•  Auto glass and ceramics to drive cleaner, safer, and smarter transportation 

Role Purpose

The primary scope of the customer service position involves ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing information about products, services, or policies.

Key Responsibilities

• Responsible for error free execution of quotes, orders, return authorizations, and other order management related activities
• Ability to craft product discrepancy specification information to customers
• Build positive working relationships with both internal and external customers
• Understand and execute contractual agreements
• Oversee customer requirements with Sales, Marketing, Applications Engineering, and Operations to meet customer requirements
• Professional communication skills to include excellent use of grammar and sentence structure
• Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers
• Participation in training, testing, and project related activities as identified
• Represent to the customer in a highly effective, professional manner 

Experiences/Education - Required

• 2-year degree required or 5+ years of experience in Customer Service or similar field
• Preferred 2+ years of experience working in a similar field
• Represent the business in a professional manner at all times
• Strives to work in a dynamic, flexible environment where priorities are continually changing
• Self-starter with a desire to improve the customer experience
• Strong oral and written communication skills
• Ability to build relationships and communicate across all levels of the organization
• Effective problem solver, detail oriented, positive
• Standout Colleague – ability to lead and participate within ambitious work teams
• Proficiency with computer programs such as Microsoft Office, Excel, Word, SharePoint
• Excellent typing and keyboarding skills
• Good problem solving, analytical and math skills
• Ability to work a variety of work schedules, including holiday and weekend emergency coverage

Experiences/Education - Desired

• SAP and Salesforce experience a plus
• Basic understanding of Microwave connector products
• Other verbal and written language skills a plus
• Strong interpersonal skills; solid work ethic; dedicated
• Team oriented; problem solver
• Sincere desire to deliver outstanding customer experience

 

HOURS OF WORK:

• 40 hours per week, Monday – Friday, 8AM to 5PM
• Flexible and willing to work differe