Senior IT Program Delivery Manager

Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.

Role Overview

The Senior Program Delivery Manager role will provide end-to-end management and oversight for an integrated portfolio of IT projects spanning both Infrastructure and Software Development services. Reporting to the Director of IT Delivery, you will ensure that all technology initiatives – from core infrastructure upgrades (networks, cloud, platforms) to software development projects (AI agents, applications, data systems) – are executed successfully and aligned with the portfolio’s strategic objectives and financial plans.

In this role, you will support the execution of the integrated IT roadmap: you will drive robust governance processes, maintain transparency of portfolio status, and proactively manage risks and interdependencies to ensure successful delivery of IT initiatives across the enterprise.

This position blends project oversight with hands-on project delivery. At any given time you will be responsible for 20 to 30+ projects working with teams with various project management knowledge and skills. You must be able to step back and provide guidance or jump in and take direct control. You will both directly manage projects and mentor other team members by embedding delivery standards and project management best practices into the daily routine.  You will also serve as the primary liaison to senior stakeholders, ensuring strong collaboration, managing expectations, and demonstrating how technology delivery is solving business challenges and delivering value. By championing a culture of collaboration, change enablement, and continuous improvement, you will elevate the effectiveness of IT delivery.

Key Responsibilities

• Delivery Model: Enforce a portfolio delivery model from intake through backlog maintenance, prioritization cadence, ongoing standups, story-point estimation to individual task assignments and reporting.
• Direct Project/Program Delivery: Lead the execution of projects and programs of various sizes and complexity. Take ownership of outcomes, drive rigorous planning, execute, monitor and report of the key results.  Anticipate and define critical success factors for each initiative beyond the basic measures of time/scope/budget – for example, user adoption rates, performance improvements, or risk reduction – and ensure plans are in place to achieve these success factors. Regularly re-evaluate and adjust plans in collaboration with senior stakeholders to keep the initiatives aligned with evolving strategic objectives and emerging constraints or opportunities.
• Governance, Oversight & Reporting: Support the Delivery Director in implementing a robust governance framework for all delivery initiatives. Establish the standard decision-making forums such as steering committees, progress reviews, deep dives and solution reviews.  Provide visibility to executive leadership and stakeholders through regular reports and dashboards on portfolio health, key milestones, risks, issues, and achievements. Ensure compliance with all relevant internal controls, security policies, and regulatory requirements during project execution (e.g., change management, data privacy, audit controls).
• Resource Management & Capacity Planning: Maintain a team-level view of delivery demand and capacity.  Work closely with team leads and the delivery director to identify and implement a demand forecast methodology. Analyze capacity, assess resource needs across projects and develop ways to optimize resource utilization. Perform analysis of historical delivery data to identify resource risks and predict future demand.
• Team Building & Development: Champion Calix’s delivery principles grounded in collaboration, accountability, and continuous learning. Ensure that successes are recognized and that learnings from challenges are openly discussed and used to improve future execution. Promote the company’s core values in the way teams work by being customer-focused, striving for excellence, and operating with integrity. Empower teams to make decisions at the appropriate level, while providing oversight and support to keep them on track.
• Continuous Improvement & Innovation: Champion a culture of continuous improvement in how IT projects are delivered. Regularly review processes across projects – from planning and estimation through execution and monitoring – to identify inefficiencies or pain points. Implement lessons learned from past projects by updating methodologies, templates, or checklists so that mistakes are not repeated and successes are replicated. Encourage teams to suggest improvements and experiment with new ways of working (for example, adopting Agile practices in areas that were traditionally Waterfall, or introducing