Customer Account Manager (Onsite)

Date Posted:

2025-07-28

Country:

United States of America

Location:

PW195: PW Burlington 15 Eagle Drive South , Burlington, VT, 05403 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up.

Are you ready to go beyond?

What You Will Do:

As a Customer Account Manager, you'll play a key role in building and nurturing relationships with our customers, always advocating for their best interests. You'll create trust by ensuring positive experiences during all engine shop events. In this role, you'll work closely with the sales team to proactively identify and address opportunities related to engine events. We're looking for someone with excellent communication skills—both verbal and written—along with strong problem-solving and critical thinking abilities. You'll need to be good at managing your time and priorities, and capable of working independently. Balancing our operational goals with meeting customer commitments and maintaining profitability is also crucial.

Key Responsibilities:

• Manage planned engine events prior to receipt

• Manage customer hold process

• Manage profitability of customer events

• Fluent in English (verbal/written)

• Coordinate customer visits

• Analyze and approve cost estimates, invoices, and warranty application along with driving closure to invoice disputes

• Perform as a liaison between the shop and the customer

• Ensure export control and ITAR (International Traffic in Arms Regulations) compliance

Qualifications You Must Have:

• Bachelor’s degree and 2+ years of business-to-business sales, account management, customer service, or Aftermarket Aerospace industry experience, OR Associate’s degree or Technical Training (A&P/AMT) and 4+ years of relevant industry experience; OR High School diploma and 6+ years of relevant industry experience

Qualifications We Prefer:

• Degree in STEM field; Engineering, Supply Chain or Business fields preferred.

• Aftermarket Aviation experience ideally in spare parts or engine overhaul business.

• Experience with Supplier, B2B Account Management, or managing large corporate accounts.

• Experience with SAP (or other ERP systems), and data analysis tools such as PowerBI.

• Microsoft Office and other productivity programs (i.e. Teams, Dynamics CRM, PowerPoint, Word, and Excel).

• Ability to communicate and work across all levels of the organization.

• Ability to build and maintain internal and external customer relationships.

What is my Role Type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Learn More & Apply Now!​