Sr Field Services & Operations Principal (Work From Home)

Job Family

Regulatory Compliance

About Us 

 

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

 

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. 

     

Who We Are 

  

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.  

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them. 

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. 

What We Do 

 

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. 

 

Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.  

Job Description Summary

As a member of Transamerica Financial Advisors (TFA), conduct processing and principal review of cashiering, trading, and other asset services on the National Financial Services platform including FMAX and Wealthscape. Assist registered representatives and advisors on use of the platform, including trading. Serve as a central source of information and support for TFA reps, who directly service the client, to address business issues and questions to help with their practice.

Job Description

Responsibilities

• Support the National Financial Services (NFS) platform and functions.
• Conduct and oversee training of registered representatives and advisors on platforms/technologies, processes, compliance, best practices, etc.
• Conduct and oversee fee changes through Wealthscape.
• As a member of the Call Center, respond to registered representative requests for trading, account maintenance, order entry, platform navigation, cashiering functions, opening and closing accounts, etc.
• Administer Wealthscape functions including setup of prototype plans.
• Support the eMoney platform. Ensure adherence to business line processes and controls.
• Support the DocuSign process for integrating disclosures and account maintenance to NFS, track quality reports and identify po