Group Manager, Customer and Market Insights

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Group Manager, Customer and Market Insights

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Opportunity:

We are seeking a strategic leader who is committed to delivering exceptional customer and patient focus by leading insight strategies across all Roche Diagnostics Corporation franchises.  The Group Manager, Customer and Market Insights is accountable for driving business impact through the development and delivery of research and analysis of Roche Diagnostics Corporation’s markets, customers, competition, and products to provide the organization actionable insights. This individual will direct the research and analysis of business opportunities and assess potential markets to be used for strategic marketing decisions. The Group Manager, Customer and Market Insights is responsible for providing strategic leadership for the customer and market insights team to ensure proper prioritization and focus to deliver impactful research to the US commercial organization. This position will be a key strategic partner to the USLT, collaborating to shape long-term commercial strategies through communication of market opportunities and key portfolio needs through primary/secondary market research, competitive intelligence, and customer journey mapping.  The Group Manager, Customer and Market Insights is expected to collaborate with global product development and customer area marketing teams to represent US needs and enable the US affiliate to drive topline results and support attainment of key business objectives.

Key Responsibilities:

• Reports to the Head of Business Operations, Strategy, & Insights and leads a team accountable for informing business decisions via execution of primary quantitative and qualitative market research, identification and acquisition of secondary market research, coordination of competitive intelligence activities, and customer journey mapping

• Primary point of interface to our marketing and sales leaders across all franchises to develop prioritization of insights required to deliver on commercial business objectives

• Partner with senior leadership to define long-term commercial strategies through communication of market opportunities and key portfolio needs through primary/secondary market research, competitive intelligence, and customer journey mapping

• Owner of relationships with key vendor partners to ensure proper research methodologies are utilized when conducting insight generation activities

• Champion customer centricity via comprehensive customer listening system and collaborate with key functional leaders to ensure insights drive improvement plans

• Engage and partner with global teams to share best practices, optimize research investments, execute complex initiatives and align on key insights

• Hire, retain, and promote talented individuals; provide on-going coaching and performance management to continually enhance team’s productivity, impact and career development

 Minimum Requirements:

• Bachelor's Degree

• 5 years of prior experience in market research

Preferred Qualifications:

• 3+ years of direct or indirect leadership experience

• Proven track record of building a team and mobilizing the team to deliver results

• Excellent written and oral communication skills

• Proven enterprise mindset

• Strong executive presence

• Proven ability to influence without authority, including strong stakeholder management

• Knowledge of IVD market and customers

The expected salary range for this position based on the primary location of Indianapolis,IN is 120,300 and 223,300.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permi