Customer Service Field Technician (OHIO)- REMOTE WITH TRAVEL

Description

Customer Service Technician

Job Type: Full-Time
Location: Remote with travel to customer sites in Columbus, OH and surrounding states

About Us

LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. 

Position Overview:
LayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset.

Key Responsibilities:

• Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment, including: 
  • Static transfer switches
  • Power distribution units
  • Remote power panels
• Provide technical support to customers on-site and remotely via phone and email
• Maintain accurate and timely service records in the LayerZero system
• Respond to emergency service calls, including participation in the 24/7 support rotation
• Travel to customer sites across the U.S. and Canada as required
• Occasional weekend or holiday work may be necessary

Qualifications:
Required:

• Experience servicing electrical power systems
• Strong electrical and electronic troubleshooting skills
• Ability to read and interpret diagrams and schematics
• Familiarity with PC-based programming of printed circuit boards
• Knowledge of electrical PPE and safety protocols
• Clean driving record

Preferred:

• Associate degree in an electrical discipline
• Military training in electronics or electrical systems

Work Location:

• Initial training conducted at LayerZero headquarters in Aurora, Ohio
• Field service performed at customer sites throughout the U.S. and Canada

What We Offer:

• Competitive pay with performance incentives
• 100% company-paid medical, dental, and vision
• 401(k) with company match
• 3 weeks PTO, 8 paid holidays, and 2 floating holidays

Why You Will Love Working with Us:

• Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
• Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.
• Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
• Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career

At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.