Account Manager (1889)

About Coresite

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape.

Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we’re not just building state-of-the-art infrastructure—we’re creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences.

At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success.

Account Manager

As a member of the company’s Account Management team, the Account Manager is responsible for  cultivating strong relationships, building meaningful connections, and owning outcomes to drive long-term success for CoreSite customers. Serving as a trusted partner and growth catalyst, the Account Manager oversees a portfolio of existing accounts, proactively uncovering opportunities for expansion, renewal, and risk mitigation. In every interaction, this position exemplifies CoreSite’s Core Values: Commitment to Excellence, Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team.

Duties

Strategic Account Management

• Develop a deep understanding of each customer’s business, objectives, and challenges to identify growth opportunities and inform renewal strategies.
• Create and execute tailored account plans that align CoreSite’s solutions with customer needs.
• Monitor account health, usage trends, and customer satisfaction to proactively address risks and reduce churn.
• Stay informed on regional market dynamics, competitive landscape, and pricing trends , and leverage these insights to position CoreSite as a strategic partner across the data center, real estate, and telecom sectors.

Leasing & Licensing

• Lead renewals and expansions for existing customers by preparing accurate, solution-oriented quotes and proposals to address customer needs.
• Respond to customers with thoughtful, solution-oriented proposals.
• Conduct site tours for customers and prospects to effectively showcase CoreSite’s capabilities.
• Negotiate commercial and legal terms in accordance with company guidelines.
• Oversee the accuracy of lease and license documentation and ensure a seamless handoff to Sales Support Managers.

Customer Experience & Collaboration

• Build authentic, trusted relationships with customers and cross-functional teams.
• Champion customer success by coordinating resources with urgency and care, resolving issues promptly, and ensuring a positive experience at every touchpoint.
• Perform other duties and special projects as assigned.
• Promote and demonstrate behaviors consistent with CoreSite’s Culture and Values.

Requirements

Knowledge, Skills, & Abilities

• Ability to thrive in a hybrid work environment with at least two onsite days per week.

• Flexibility to travel up to 10%, with potential for increased in-office presence as business needs evolve.

• Exceptional customer support skills, with the ability to foster trust, build relationships, and strategically manage a portfolio of complex accounts to drive growth, retention, and long-term customer success.
• Excellent interpersonal, verbal, and written communication skills, with a strong customer advocacy mindset and the ability to clearly articulate complex concepts to diverse audiences across all levels of seniority.
• Ability to analyze customer needs and offers, leveraging data to make data-driven decisions.
• High attention to detail and strong accountability for meeting deadlines.
• Proactive self-starter who thrives in a fast-paced environment, able to work independently while contributing effectively to a collaborative, team-oriented culture.
• Advanced proficiency in Microsoft Outlook, Office Suite, and Salesforce.

Education & Experience

• Bachelor’s degree with an emphasis in communications, business administr