Game Technician 1 (Full Time; Varied Shift) $17/hr

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                          Game Technician I

DEPARTMENT:                             Games Performance 

GRADE/FLSA STATUS:                 H11—Non-Exempt 

BADGE TYPE/COLOR:                  Key--Blue

REPORTS TO:                               Supervisor, Games Performance, DR Game Performance Supervisor

SUPERVISES:             N/A

 

JOB SUMMARY:

This is an entry level position that provides service to internal and external guest while ensuring gaming devices receive maintenance, repairs, perform projects, and test gaming equipment in a timely manner to ensure maximum opportunity of availability.

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Conduct preventative maintenance on gaming devices
• Maintain a sense of urgency in responding to calls over the radio
• Take initiative to provide internal and external service to guest, coworkers and supervisors
• Conduct manufacturers I/O tests
• Observe repairs conducted by higher Level Game Technicians
• Invoke service recovery
• Perform ticket in/out, and multi-denomination testing on gaming devices in accordance with internal controls
• Translate and explain game recall, pay tables and logs
• Isolate and diagnose repairs on gaming devices, sub-component, and related equipment
• Install, convert and move gaming devices
• Posses the ability to work in a individual, or team environment
• Maintain technical brand certification (yearly)
• Demonstrate high levels of required service skills on a consistent basis
• Delight our guests with outstanding service
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

 

MINIMUM QUALIFICATIONS:

• High school diploma or GED required
•  One year electronics Training, Certification, Technical School or experience preferred
• Valid driver’s license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years preferred
• Must demonstrate the following essential knowledge and skills:
  • Basic electronics knowledge
  • Use of hand tools
  • Willingness to learn
  • Excellent attendance record in previous positions
  • Attention to detail
  • Neat, professional appearance with excellent personal hygiene
  • Follow written and oral communications
  • Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
  • Use multi-meter (AC/DC and continuity test)
  • *Use of manufacturers test equipment

*Not required at time of hire for Level I; may be learned during probationary period as agreed upon at time of hire.

 

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to operate in mentally and physically stressful situations
• Must be able to lift 300 pounds using a dolly
• Must be able to lift 100 pounds with team lifting
• Must be able to lift 50 pounds manually
• Must be able to maneuver to all areas of casino
• Must be able to stoop, bend, reach, kneel, twist, crawl and grip items
• Must be able to be on feet for long periods of time
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak, and understand English
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds and air quality including secondhand smoke
• Must be able to work a flexible sch