Retail Support Director

Retail Support Director  

About This Role 

This senior level management position is ultimately responsible for the success and execution of the Retail Support Center’s strategic initiatives by coordinating support to the retailers in the region with regard to warehousing, order fulfillment, inventory control, customer service, and transportation activities.  In addition, this role is accountable for preparing and meeting financial/operational goals of the center while providing leadership for the development of direct reports. 

The Retail Support Director provides onsite direction to the distribution and logistics activities of the Retail Support Center. Responsibilities include coordination of business relationships within the region as they relate to the daily long-term interfaces with the retailers, sales force, and the community.  Responsible for the overall success of the Retail Support Center. 

What You’ll Do  

• Lead, support and encourage Ace Values: Winning, Excellence, Love, Integrity, Gratitude, Humility, Teamwork.

• Ensures the company’s strategic direction and initiatives are understood and communicated to subordinates in an effective manner to achieve alignment and the expected levels of execution. 

• Demonstrates and enforces an environment of safety, good working relationships and productivity. 

• Creates financial objectives and budget and hold Management/staff accountable to achieve overall success with fiscal goals.  Achieves and/or exceeds all financial and operational goals established for the Retail Support Center 

• Creates opportunities of development for the Managers and Supervisors and leads by example. 

• Develops and promotes a coordinated team effort with other departments within Ace’s corporate office and field locations. 

• Leads the efforts within the region to assure the best possible support is being provided to the retailers from the Retail Support Center and to the field sales force. 

• Minimal travel. 

• Other duties as assigned. 

Ace Hardware is committed to promoting and maintaining a safe, healthy and injury-free environment for all team members.  This is our number one priority, and we will support programs and initiatives that focus on this commitment.  It is critical that all team members take responsibility for their safety as well as the safety of others to ensure that Ace Hardware is a world class safety organization. 

What you need to succeed: 

• Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques as determined by the role. 

• Be an active participant in contributing to a successful safety culture in the facility. 

• Bachelor’s Degree in a related field or equivalent experience. 

• Minimum 5 years specific related experience in the field of logistics and distribution management 

• An understanding of the execution of work responsibilities which are of a General Management orientation related to a free standing/remote facility. 

• Orientation to and understanding of the requirements of responsibilities as it relates to the direct interaction with retailers. 

Compensation Details:

$156000 - $202000 per year

Why should you join our team?

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