VP; General Manager –Travel Client Portfolio

Job Description:

Role Summary/Purpose:

As the General Manager, this role is responsible for leading and managing all aspects of the client relationship and portfolio performance. The role of the General Manager is to effectively grow the portfolio. Keen focus on growing new accounts, purchase volume and assets while profitably executing strategic initiatives. Continuous effort on deepening SYF relationship through adding new products and services. Added leadership responsibility for cross-functional team, resources and overarching business expansion.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Partner with cross-functional teams to develop and implement key business strategies

• Execute detailed client growth strategies.

• Effectively communicate growth strategies/progress to key stakeholders.

• Partner with marketing to execute an effective product messaging and communication strategy

• Deliver on business profitability and growth objectives.

• Establish effective working business relationship with clients and internal partners.

• Perform other duties and/or special projects as assigned

Client management and innovation:

• Develop/maintain strong rapport with client leadership team

• Understand key client needs – near-term goals and future vision needs; deliver against key client metrics, both tactical (e.g., sales conversion, approval rates, growth targets), and strategic (innovation, competitive offerings)

• Lead in driving Synchrony’s strategy/product roadmap forward

• Lead ideation, innovation, expansion in market of SYF products and services to align with clients current and future needs

• Represent Synchrony’s interests in negotiations with client

Synchrony team lead/cross functional team management:

• Drive engagement for all SYF client team functions

• Work closely with SYF client operations teams to develop/implement training initiatives as needed

• Assess SYF client team performance against goals and take proactive action as needed

• Provide leadership to ensure adherence with all external and internal SYF Compliance and Regulatory requirements

Program Management:

• Manage SYF weekly and monthly client and corporate reporting

• Support SYF business wide initiatives as needed

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree or in lieu of a degree 12+ years’ of client leadership experience int the credit card / co brand card space

• 7+ years leadership experience in financial services / Cobrand card related programs preferably within the travel industry

• 7+ years client management experience

• 3+ years negotiation experience

• Strong overall knowledge of consumer financing including Marketing, Finance, Risk and Operations

• Must be willing to travel to clients as necessary

• Must be willing to travel up to 30% of the time

Desired Characteristics:

• Co brand program leadership; Travel vertical preferred

• Clear, effective communicator and negotiator with strong “getting to yes” skills

• High drive, persistence and ability to thrive in ambiguous environments

• Strategic and execution oriented, with a sense of urgency and responsiveness to company’s needs

• Data- and fact-driven, with strong analytical and problem-solving skills

• High energy, high EQ, creative leader able to persuade and lead cross functional teams, with proven track record of success

Grade/Level: 14

The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are