Senior Application Support Engineer

<h3>Company Description</h3><p>Natixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset &amp; Wealth Management, Corporate &amp; Investment Banking, Insurance and Payments. A subsidiary of Groupe BPCE, Natixis counts nearly 16.000 employees across 38 countries.</p><p>Based in Porto, Natixis Centre of Expertise mission is to transform traditional banking by developing innovative solutions for the bank’s business, operations and work culture worldwide, as a key driver of the company’s culture of agility and innovation. Teams of IT and Banking Support Activities work in an integrated, inclusive and transversal way, supporting all the business lines and country platforms.</p><p>Natixis in Portugal is the best combination of a “start-up mindset” with a large, solid structure. Its unique culture gives true meaning to a “beyond banking” personality: to be a real entrepreneur, self-challenging, ever striving to excel and go that extra mile.</p><h3>Job Description</h3><p><strong>We are looking for a Application Support Engineer (local contract) to join our BPCE IT business Unit.</strong></p><p>The Trust team is in charge of a shared platform which aims to handle all end-users authentication requests. At the center of BPCE clients’ ecosystem, this critical platform is used by our customers to access to their online bank accounts, to digitally sign contracts or to acknowledge online payments.</p><p>This perimeter needs to provide 24/7 support, due to its ‘online digital banking’ business.</p><p>This brand-new platform is currently being designed to be “state of the art”, using modern technologies such as Google Kubernetes Engine, OpenShift, XLDeploy, Terraform and Jenkins.</p><p>The Production Engineer participates in projects in the construction and production phases of application developments. It ensures the proper functioning of the applications under its responsibility by taking into account the availability of resources. </p><p>He can also help define the technical components of the IS and manage changes. It provides advice, assistance, information, training and early warning on integration, and oversees progress and continuous improvement. </p><p><strong>Main Tasks and Responsabilities:</strong></p><p>Participate in the Operators' projects under the guidance of the Project Director and/or Project Manager of BPCE Managed Services and Technologies in the construction and production phases of application evolutions</p><p>ʘ Ensure the availability of technical resources ʘ Analyze and correct incidents in levels 2 and 3</p><p>ʘ Actively participate in the production and software development processes in conjunction with Operators Editors and provide operational support to project teams</p><p>ʘ Implement technical resolution solutions of incidents. Perform diagnostics to identify causes of malfunction, propose and implement "back-up" fixes and solutions.</p><p>ʘ Maintain information system applications in operational condition for quality, productivity and security.</p><p>ʘ Analyze the operational risks and customer impacts of its area of responsibility ʘ Ensure the management of environments (definition of needs, validation of development and acceptance environments, monitoring)</p><p>ʘ Ensure a role of advice, assistance, information, training and early warning in integration (definition of the components of the IS, steering of implementation and guaranteeing the required level of quality).</p><p>ʘ Participate in defining usability requirements in their area of responsibility and, where necessary, interface experts in other areas and manage interactions with suppliers.</p><p>ʘ Define standards and rules for sound management of operating systems and systematically check their application (IT security, quality, etc.).</p><p>ʘ Contribute to reliability, securing and optimising security in its area of responsibility</p><p>ʘ Offering innovative solutions to improve the performance of its area of activity</p><p>ʘ Ensuring the right level of service quality in line with the requirements of service contracts (SLA) in their area of responsibility</p><p><u>Specificities for integration activities:</u>  </p><p>ʘ Participate in the design and/or choice of solutions (or software package)</p><p>ʘ Participate in the production of information system evolutions</p><p>ʘ Establish operational preparation files, manufacture or evolve components, test them individually and ensure that the results comply with the technical specifications</p><p>ʘ Integrate the solution or the hardware and/or corrective maintenance into the reference system and ensure the availability of the components</p><p>ʘ Actively participate in the certification</p><p><u>In addition, for the Packaging activities:</u>  </p><p>ʘ Install a set of components constituting the version, carry out the porting of the versions, assist the teams for the installation and production of the