Manager, Collections - SaaS

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communicates from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. 

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2024, 2023, and 2022 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. 

Other recent awards include: 

•          Two-time winner (2024, 2023) National Top Workplaces 

•          Two-time winner (2024, 2023) Top Workplace innovation 

•          Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune 

•          Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine 

•          Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility 

•          Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits 

•          2024 Cultural Excellence 

•          2024 Technology Industry  

•          2023 Top Workplace Leadership 

•          2023 Top Workplace Purpose & Values 

•          2022 Top Workplace Employee Appreciation and Employee Well Being 

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! 

Your opportunity for impact:

NetDocuments is seeking a SaaS Collections Manager who will be responsible for managing the accounts receivable (AR) function, overseeing the collection of overdue invoices, and ensuring that the company’s cash flow remains healthy. This individual will work closely with internal teams such as sales, finance, and customer success, as well as interact with customers to resolve payment issues and reduce delinquencies. The ideal candidate will have strong communication, negotiation, and problem-solving skills and a deep understanding of SaaS billing and subscription models.

What your contributions will be:

• Collections Strategy & Execution:
  • Develop and implement efficient collections strategies to reduce outstanding receivables
  • Oversee all collections activities, including contacting customers, sending reminders, negotiating payment terms, and escalating issues when necessary
  • Maintain a focus on customer relationships while ensuring timely payment collection
  • Work with the finance team to ensure that collections align with the company's revenue recognition policies
• Customer Account Management:
  • Main point of contact for escalations and proactively reach out to customers with overdue accounts via phone, email, and other communication channels
  • Resolve disputes, billing errors, or issues related to the SaaS service, working with cross-functional teams as needed
  • Collaborate with th