Clinical Team Assistant (Remote)

Job Type Full-time Description

DASCO is growing! Voted one of the 2019, 2020, 2021, 2022 AND 2023 Top Places to Work in Columbus CEO magazine. We've also been named as one of America's Fast-Growing companies by Inc. 5000! Join Us!

Our benefits include: competitive compensation based on industry standards, an excellent benefits package, which includes: generous 401(k) match with immediate vesting, growth opportunities, health insurance benefit opportunities which include Medical, Dental, Vision, excellent PTO which increases based on tenure, holiday pay, and a fantastic company culture!

SUMMARY:

The Clinical Triage Team Assistant plays a crucial role in supporting PAP (Positive Airway Pressure) patients by handling machine or supply questions and troubleshooting issues.  This role communicates between referrals and patients, requests prescriptions, completes patient requests, and assists where needed.

ESSENTIAL FUNCTIONS:

1. Completes Compliance CMB tasks daily; including contacting patients, scheduling appointments, and completing Sleep Glad or Telehealth appointments that do not require an HCP.
2. Reviews insurance compliance requirements with patients.
3. Educates patients on the use & cleaning of their PAP machine & supplies.
4. Assists in PAP charting when needed.
5. Supports the continuum of care by creating and/or overseeing care plans, communicating with the physician or other clinicians, identifying, and resolving patient care issues whenever possible.
6. Maintains current and thorough knowledge of DASCO equipment and services. May assist with quality control, maintenance of equipment, and general support of daily Clinical Outcomes Team operations.
7. Completes supply orders for various supplies per patient request.
8. Other duties as assigned by the Manager.

Requirements

REQUIRED EDUCATION AND/OR EXPERIENCE:

High School diploma or GED equivalent

PREFERRED EDUCATION AND/OR EXPERIENCE:

Six months experience in the medical/insurance/healthcare field.

ADDITIONAL QUALIFICATIONS:

None.

COMPETENCIES:

• Conflict Management
• Customer service/client focus
• Empathy
• Detail-oriented
• Stress management

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a remote full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m.

SUPERVISORY RESPONSIBILITY:

This position has no supervisory role.

WORK ENVIRONMENT:

This is a work-from-home position. Travel to the office only when required (i.e. training, meetings that cannot be completed via Zoom). This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is typically required to sit; occasionally required to stand, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include both close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus

TRAVEL:

Travel is not typically required for this position.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO

#ind100