Partner Development Manager (maternity cover)

About Index Exchange:

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.

We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

Index Exchange is hiring a Partner Development Manager to join our services team! In this role, you will focus on growing revenue for our DE and CEE publishers. You'll work closely with the wider Partner Services org, delivering exceptional customer service to all of our partners.

In this role, you will ensure that Index exceeds our publishers’ expectations by optimizing their current setup and identifying areas of growth. You should be able to work independently, be proactive, and be self-motivated. You'll use your knowledge to explain complex media trading solutions in a straightforward way. As a publisher advocate, you'll resolve client issues, manage expectations, and help foster a culture of learning within the company. You'll learn and share strategies with internal and external teams to improve campaign performance.

What We’re Looking For:

• Strategic: As you get to know our business, we’ll rely on you to find insights and opportunities that help our partners grow revenue and boost marketplace demand. Supporting our publisher partners with advancing their programmatic strategies drives long-term success for our business.
• Curious and Innovative: You're always thinking of ways to improve products or processes and scaling those solutions.
• Collaborative: Build and influence collaboration with internal peers across teams such as solutions consulting, buyer development and product.

Here’s What You’ll be Doing:

• Manage publisher client relationships for Index’s DE accounts across the industry, from traditional publishers to Streaming TV partners.
• Establish and grow great relationships with senior executives across your book of business, acting as a trusted advisor and advocate.
• Find new insights and revenue opportunities to help partners increase their monetisation.
• Drive demand across the publisher portfolio and implement optimization recommendations by working closely with clients.
• Handle tasks such as monitoring daily performance and creating custom reports.
• Promote and upsell Index products through understanding client needs, and serving as their main point of contact.
• Address client issues, sharing updates and managing expectations both internally and externally.
• Look for ways to automate processes to serve publishers more efficiently.
• Forecast client revenue growth and track progress toward goals and key results.

Here's What You Need:

• Goal-oriented approach to your clients — you are constantly seeking an opportunity to add value, build relationships, and deliver insights that grow revenue both for the partner and, consequently, for Index.
• A Bachelor's Degree from an accredited university is a plus.
• Proficiency in data-driven decision-making.
• Knowledge of the online advertising industry, including technology solutions, advertising/publisher and network business models, understanding of ad serving, media trading, RTB and/or related advertising technology.

Why You’ll Love Working Here:

• Comprehensive health, dental, and vision plans for you and your