Salesforce.com Business Analyst

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

• Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.  

Essential Job Duties

• Serve as an Interface Development lead between ERP and satellite systems and SFDC.  This includes having a strong knowledge of satellite systems and being able to develop objects in SFDC.
• Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com  and related applications  
• Work with “Center of Excellence” teams to design and develop enhancements on the Salesforce.com platform.
• Having broad expertise or unique knowledge in the area of Field Service, Service Contracts, Telephony Integration, Case Management and Help Desk business processes.
• Interface on a day to day basis with other analysts, super users and IT team members to enhance Salesforce.com platform
• Perform development/system changes to meet business requirements as needed.
• Ensure solution design on Salesforce.com platform integrates well with the integrated systems and coordinate changes accordingly with larger IT team.
• Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects
• Facilitate change management and transition to future state working with various stakeholders
• Analyze impact of changes to the corporate application landscape
• Participate cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects
• Analyze impact of changes to the corporate application landscape

Qualifications

Required Skills and Experience

• 3-5 years of direct “Hands-On” interface development.
• 3-5 years of direct “Hands-On” development with Salesforce.com
• Experience with deep understanding of IT Applications and Technology
• Possess a strong business and customer/client focus.
• Strong problem solving and analytical capabilities.
• Excellent written and verbal communication skills
• Very strong collaboration, negotiation, and influence capability required.
• Administer development environment(s)
• Develop custom code (Apex, Force.net, Java, etc..)
• Entity and data mapping for integration process flows
• Use case and unit test plan development.
• Author the Technical Design Specification
• Contribute to key deployment documentation.
• Develop and document regression, as well as use case and unit testing scenarios.
• Define and monitor compliance with code check-in, backup/recovery, and versioning processes Participate in testing and validation of the integration.
• Contribute to knowledge transfer process.

Required Education and Training

• Bachelor's or undergraduate degree in Computer Science, Information Systems or equivalent experience
• SFDC Certification strongly referenced in Development & Administration.