Account Manager

About StarRez

StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

About StarRez 

StarRez, Inc. is the leading student housing and property management platform in the world.  Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds.  With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience.  Along with the recent combination of Adirondack Solutions and RMS, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to thrive!  

 

The Role 

As an Account Manager, you’ll serve as a trusted partner to our community of customers. Your mission is twofold: work alongside our internal teams to ensure customer happiness and success and drive growth by identifying upsell opportunities aligned to their needs. This role owns the full cycle of account growth from lead generation and product demonstration to deal closure with a strong emphasis on relationship-building, consultative selling, and customer success. 

You’ll collaborate closely with colleagues across Product, Professional Services, and Marketing, bringing insights from the field to influence strategy and outcomes. This is an excellent opportunity for a sales-oriented problem solver who thrives on making a measurable impact and building long-term partnerships. 

 

Role Specifics 

• Work Location: Remote (US) with a strong preference for candidates based in Central or Eastern Time Zones
• Travel: 50% (The percentage of travel is an estimation and may vary based on business needs.)  
• Compensation Structure: In addition to the base salary listed below, this role is eligible to earn commission-based bonuses. When meeting 100% of goals, the expected total annual compensation for this role is $135,000.
• Reporting Structure: Reports to the Manager, Sales. 

 

Application Deadline: This role will accept applications until February 20th, 2026 at 5PM CT.

 

What You Will Own 

• Drive growth within an assigned customer territory by identifying upsell opportunities, managing a healthy pipeline, and achieving revenue goals 

• Build trusted, long-term relationships with stakeholders across Higher Education and residential communities, understanding their unique goals and aligning StarRez solutions to their needs 

• Lead the full sales cycle from outbound prospecting and customized product demonstrations to proposal delivery, contract negotiation, and deal closure 

• Collaborate cross-functionally with product, services, and finance teams to scope solutions, manage licensing and invoicing, and support RFP/RFI responses 

• Represent the voice of the customer internally by sharing insights that shape product evolution, go-to-market strategy, and community engagement 

• Maintain accurate records of customer interactions, deal stages, and forecasts using Salesforce, Groove, Gong, and related sales tools 

• Serve as a consultative partner post-sale, ensuring smooth handoffs, supporting adoption, and identifying ongoing opportunities for customer success 

 

Required Qualifications 

• 5+ years of experience in a higher education housing leadership role  

• Experience utilizing StarRez (or similar) software to improve operations