Loan Servicing Representative II (Commercial)

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community?  Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York.  Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do.  At Provident Bank, we are committed to enhancing our customer and employees’ experience. 

 

POSITION OVERVIEW:

Under close supervision, this position is responsible for performing high-level maintenance and departmental audit functions on commercial loans, commercial real estate loans, construction loans, ready reserve and small business loans.  This position will include all aspects of transaction processing related to commercial, residential and consumer loan portfolios. Also includes daily recap, customer assistance, scanning and quality assurance. Incumbent is expected to show initiative by training less experienced staff members or take on challenging and/or complex assignments. 

 

KEY RESPONSIBILITIES:

• Assists with managing various servicing activities, including but not limited to application of funds, payment of real estate taxes and customer inquiries on commercial, residential, and consumer loan portfolios.
• Ensures that areas of responsibility meet required deadlines for both internal and external customers.  Evaluates and resolves high priority or complex issues through communication and negotiation with customers.
• Responsible for setting up all borrower and financial information for entire portfolio of new loan closings on the appropriate Horizon system. 
• Reads and interprets loan documents and approvals for verification of system accuracy. 
• Tracks all future interest rate adjustments and verifies accuracy of system-generated letters for compliance with loan documents. 
• Alerts management of any upcoming changes that may need special attention.
• Processes all loan modifications, including extensions of maturity, interest rate adjustments, borrower transfers, etc on entire portfolio. 
• Inputs and verifies that all modified data has been approved by Credit Committee and/or designated loan officer.
• Administers real estate tax escrow disbursement report for prevention of negative escrow transactions for all loans. 
• Directly contacts local municipalities as needed for clarification of amounts due and resolving any discrepancies regarding borrower real estate tax payments made by Provident Bank. 
• Responds to all borrower inquiries for reconciliation of escrow transactions.  Re-analyzes escrow accounts where deficiencies are noted.
• Handles entire monthly billing process, which includes assuring that all commercial account bills are generated and mailed to customers. 
• Adheres to finest quality control standards. 
• Contacts borrowers on returned mail items for address verification.
• Processes all monetary transactions including, monthly payments, fees, payoffs, construction and commercial line/loan advances and pay-downs and performs any corrections and adjustments as warranted.
• Perform other duties as assigned by management.

 

MINIMUM QUALIFICATIONS:

• 3 - 5 years of related experience
• High school diploma or GED