Senior Data Specialist

<span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>Job Description :</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><p><b>Job Title: Senior Data Specialist</b></p><p><b>Location: Budapest</b></p><p><b>Contract terms: Permanent</b></p><p><b>Grade: L5C</b></p><p></p><p><b>About the company</b></p><p></p><p><span>Diageo is a global leader company in beverage alcohol with an outstanding collection of over 200 brands enjoyed in more than 180 countries.  We are home to over 30,000 dedicated people all working together to make Diageo one of the best and most respected consumer product companies. Walk into any Diageo distillery, brewery or office anywhere in the world and you’ll meet teams of people who are very good at what they do and who enjoy doing it.</span></p><p></p><p><b>About the function</b></p><p></p><p>Diageo Business Operations model is based around 4 global locations: Budapest, Bogota, Manila, Bangalore. Each of these centres has Sell to Cash Service Delivery team focused on delivering the STC Service to specific countries within the Commercial Experience Tower.</p><p>The Customer Experience Stream is part of the Sell to Cash (STC) process. It actualizes the “one face to the Customer”.</p><p>STC deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.</p><p>The role actualises the “one face to the Customer” approach, drives Customer satisfaction through service excellence and owns cash collection.</p><p></p><p><b>About the role</b></p><p></p><p>The Senior Data Specialist performs the co-ordination of the customer set-up and amendment process, handles KYC and related procedures and acts as first point of contact for OTC Data organisational change for GB. Further to this role the Senior Data Specialist performs activities that are in direct co-ordination with any Product, Pricing, Customer Data set-up activities including Allocation management.</p><ul><li><p>Willingness and ability to build phenomenal relationships with Partners</p></li><li><p>Excellent interpersonal and communication skills, assertiveness</p></li><li><p>Willingness to gather excellent knowledge of Customers</p></li><li><p>Ability to effectively prioritise own tasks building on knowledge of Customer’ business</p></li><li><p>Ability to deliver on promises</p></li><li><p>Proactive, solution-focused mind-set and positive “can do” attitude</p></li><li><p>Ownership, entrepreneurial attitude – drives issue resolution, calls out where vital</p></li><li><p>Self-confidence and ability to work independently without strong line manager support</p></li><li><p><span>Aim to look for opportunities within all teams functions for process improvements</span></p></li><li><p>Looking for and responding to feedback</p></li><li><p>Active standout colleague</p></li></ul><p></p><ul><li><p>Update desktop procedure descriptions upon process changes</p></li><li><p>Ensure operational stability within the team</p></li><li><p>Collaborating closely with other teams, coordinating issue resolution and ensuring effective WoW</p></li><li><p>Regular and independent follow-up of issues related to DATA.</p></li><li><p>Take ownership of incoming queries from Customers</p></li><li><p>Raise and respond to Internal Query Management ticket on time as appropriate</p></li><li><p>Handle strong relationship with In-Market Sales, Supply Chain, Commercial Finance, 3PL and STC Process Execution Teams in DATA related matters</p></li><li><p>Actively promote the CARM (Sarbanes Oxley) / Control agenda/ <span>CARM reviews</span></p></li><li><p>Reporting to support Customer communication and root cause analysis</p></li><li><p><span>Automation of reporting to support other teams (GB CS/CC/Logistics)</span></p></li><li><p>Timely resolution of Customer set-ups</p></li><li><p>Timely and accurate set-up of Allocations</p></li><li><p>Data Accuracy of Customer base</p></li><li><p><span>Efficiency improvements achieved through process support</span></p></li></ul><p></p><p></p><p><b>What you will bring</b></p><ul><li><p>Strong Excel knowledge (Pivot, Macro)</p></li>