Service Banker

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job:

 

Job Function:

Provides existing and potential customers with excellent customer service while     performing a variety of transaction functions, in line with established policies and procedures. Knowledgeable of bank services to cross sell or refer products/services as customer needs are identified. Processing teller transactions and performing a variety of sales and service activities to support the financial center.

About This Role:

 

Job Qualifications/ Preferred Skills and Abilities: 

• High School diploma or equivalent required
• Retail sales/service experience including cash handling, or prior teller experience preferred.
• Professional written and verbal communication skills.
• Exhibit and maintain high degree of professionalism.
• Maintain high degree of confidentiality and integrity.
• Strong time management skills.
• Attention to detail.
• Demonstrates computer literacy.
• Proactive sales and service skills including outbound calls to customer

The Ideal Candidate for This Role:

Essential Duties and Responsibilities:  

• Demonstrates commitment, dependability and respect for the team with attendance, punctuality, and agreed-upon schedule of availability.
• Projects a professional image in dress, manner, communication and focus.
• Associate may be asked to travel to multiple financial centers within a region(s).
• Greet and assist customers as they arrive in the Financial Center; provide exceptional customer service throughout the customer interaction.
• Process all types of teller and banker transactions accurately and according to policy and procedure. Assists customer with additional requests or service issues.
• Process daily night drop and ATM deposits and balancing under dual control.
• Maintains security of teller cash according to authority levels per the Authorities and Guidelines.
• Works toward achievement of individual sales and service goals. Expected to meet minimum performance standards as outlined in the performance scorecard for this position. Uses consultative selling techniques using customer profile tool to uncover and provide client solutions through bank products and services. 
• Handles cash accurately to maintain an acceptable cash difference record.
• Preserves the confidentiality of customer information according to the Non-solicitation and Non-disclosure policy of the Bank.
• Performs operational work flow for teller area, handles compliance, audit, operations and follows regulatory standards.
• Expected to attend and participate in ongoing training and Financial Center meetings.
• Will also manage customer service requests, sales, new account opening and referral to other business partners as needed to support the banker in the financial center.
• Other tasks as assigned

Physical Demands/ Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may stand for long periods of time.  Reaching above shoulder height, below the waist or lifting as required to work with coin and currency or store materials throughout the workday.  This position may require lifting and carrying of coin and cash up to 50 pounds.  Requires ability to communicate verbally and in writing via telephone, email and in person.  Also requires ability to operate computer and computer programs.   

This job description should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbents will follow any other instructions and perform any other related duties, as may be required.  Country Club Bank a division of FNBO has the right to revise this job description at any time. 

This job description, like other Country Club Bank documents, is not to be construed as a contract of employment or an agreement for employment of any specific duration, since employment at Country Club Bank a division of FNBO is at will, and subject to termination at any time with or without cause or notice.

Work Environment:

Compensation and Benefits Overview:

Starting pay for Personal Banker positions is $22/hour.
Final compensation offer to candidate may vary from posted hiring range based upon significant lending experience, education, and/or skill level.

We offer a variety of benefits designed to keep you and your family