Director, SBUS Technology Support Services

IMPORTANT APPLICATION INSTRUCTIONS:

• Upload Resume or Curriculum Vitae for automatic population of information to the application.
• The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.
• Review information and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.
• In the “My Experience” section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.

Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.

Job Description

SUMMARY:

Reporting to the Dean, Feliciano School of Business, the Director, SBUS Technology Support Services provides strategic and operational leadership in the development, execution and implementation of information technology strategies that advance the teaching, learning, research, administrative, and outreach excellence of the Feliciano School of Business. The Director ensures that the technology capabilities of the school serve and advance the dynamically evolving needs and interests of internal stakeholders, students, faculty and staff while actively identifying and engaging with university colleagues, peers, and aspirant business school tech leaders. This role is a member of the Dean’s senior leadership team and advises leadership on overall technology strategies and investments necessary to advance the vision and mission of the school in digital transformation.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Lead the direction and expansion of instructional and information technology support services and resources for the School of Business including instructional design and educational technology, all levels of workstation support, and media support.

• Oversee the daily operation of the Unit including staff and budget management, communication and ensuring financial stewardship and adherence to all University financial policies.  

• Responsible for leading and engaging in proactive planning, support and organizing all IT efforts.

• Provide guidance on resource allocation and coordination for technology resources.

• Utilize business intelligence strategies to review, evaluate, and recommend IT projects based on feasibility, cost/benefit, and risk assessments.

• Gather and analyze metrics/reports to benchmark IT operations workload/performance and identify trends in issues.

• Offer solutions and alternatives to improve best practice processes, working collaboratively with the team.

• Supervise and support dedicated team whose areas of responsibility include instructional design and educational technology, all levels workstation support, first through third level virtual desktop support, first- and second-level AV support, and media production.

• Provide direction for all computing resources throughout the school, including RFPs, purchasing, and implementation.

• Monitor information technology assets and software usage and provide periodic reports to the Dean regarding utilization

• Oversee and support the daily technical operations of the school, which includes workstations, computer labs, virtual desktop environment, and server environments.

• Serve as backup to Desktop Support and Instructional Design/Technology for triage services for faculty, staff, and students.

• Partner with School leadership to support the business and educational operations of the school, maximizing the value of data and processes.

• Represent the School within the University and to outside communities in areas related to technology.

• Participate in campus and system-wide projects and committees.

• Performs other related duties as assigned.

• Management retains the right to change or add job duties at any time.

QUALIFICATIONS:

REQUIRED: 

• Bachelor’s degree from an accredited college or university in information technology or related field.

• Minimum five (5) years of professional experience in IT or Business Intelligence leadership, demonstrating a proven track record of success in leadership roles within complex, multi-stakeholder, mission-driven organizations.