Senior Corporate IT Engineer

Employer: Collectors Universe, Inc.

Job Title: Senior Corporate IT Engineer

Job Locations: 1610 E. Saint Andrew Place, Suite 150, Santa Ana, CA 92705

Job Duties:
Support the day-to-day IT operations at the Santa Ana, CA or New York City office through Jira, Slack, Email, Phone, or in-person. Troubleshoot technical problems with LAN, WAN, WiFi and other systems. Configure, maintain, troubleshoot all technical equipment, including computers (windows, Macs), printers, switches, phones, conference rooms, TVs, and back office system, IT asset management. Support onsite and remote offices with internal desktop and web applications. Innovate and design new internal solutions that allow us to scale. Create and manage Active Directory / Okta / Google Workspace user accounts and groups. Deploy, install desktop applications, and timely resolution of incidents and requests. Manage and maintain AV equipment in conference rooms, and all hands space. Provide after hours, on call support for end users on a rotational basis (required). Complete on-boarding and off-boarding checklists and documentation. Travel out of state to support operations in trade shows and remote offices (occasionally). Document all changes, modifications and troubleshooting in our ticketing system. Timely resolution of all incidents and requests.

Job Requirements:

Bachelor's degree (or foreign equivalent) in Computer Networking, Computer Science, or a related technical field and 5 years of experience in the offered position or closely related. Alternatively, job requires a Master’s degree (or foreign equivalent) in Computer Networking, Computer Science, or a related technical field and 3 years of experience in the offered position or closely related.

Must possess expertise/knowledge sufficient to adequately perform the duties of the job being offered. Expertise/knowledge may be gained through employment experience or education. Such expertise/knowledge cannot be quantified by time. Required expertise/knowledge includes:

● IT Professional certifications is a big plus (i.e. MCSE, MCSA, Cisco, AWS, Network+)
● 3+ years of experience supporting Windows, Linux, Mac OS, networking, mobile, video conferencing, and/or voice technologies
● 3+ years of technical support experience in a large environment with a mixed of onsite and remote users preferred
● 2+ years of Active Directory and Google Workspace/Office 365 experience is a big plus

● 2+ years of managing network shares and network printers
● 2+ years of printer support (Zebra knowledge a plus)
● Experience with Windows, Linux, Networking, Scripting and Automation, and/or Application troubleshooting
● Experience with a systematic problem solving approach, coupled with a sense of ownership and drive with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist
● Excellent customer service, organization, prioritization, multitasking, communication and leadership skills
● Experience with Okta SSO and/or user provisioning, Jira ITSM, and Zendesk is a plus
● Knowledge of MDM (i.e. Intune, Jamf, Google MDM) is a plus
● Awareness of ITIL and IT Change Management best practices is a plus
● Knowledge of VPNs firewalls and switching a plus
● Percentage of travel required: 20% of time (US Region)

Full-time: 40 hours/week Salary: $122,346 - $131,016/year

Contact: Qualified applicants should email cover letter and resume to: jobs@collectors.com

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We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

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