Camping Services Administrator

The YMCA of Northeastern Ontario has been serving our local communities for over 180 years and we are committed to supporting our local families, children, adults, youth and seniors in our various programs and services today.


At the YMCA, our values and purpose drive everything that we do. As a charity, we’ve championed values of empathy, health, trustworthy, inclusiveness, respect and responsibility. Helping people develop a healthy spirit, mind and body and inspiring a sense of social responsibility is the cornerstone of our legacy of caring.

To learn more about our programs and services offered please visit our website.

This job posting is for an existing vacancy and is intended to fill a current position within our organization.


We are currently looking for a Camping Services Administrator to join our team of committed professionals. This Full-time Summer Contract position within the Association is housed at the YMCA of Northeastern Ontario’s Durham or Chippewa street locations in Sudbury or North Bay.

Under the leadership of the Membership & Registration Coordinator, the Camping Services Administrator provides exceptional customer service to camper families, alumni, volunteers, and community partners. This job is also responsible for assisting in marketing and communication operations, as well as offering administrative support to the Director of John Island Camp and Day Camp Directors.

START DATE: June 1, 2025
LOCATION: Sudbury or North Bay YMCA
RATE OF PAY: $19.23/hour
HOURS: 40 hours per week

Major Responsibilities
• Support all online, in person, and phone registrations
• Collect and analyze financial support applications
• Ensure that all registration follow ups and paperwork is complete and filed/organized prior to session
• Answer camp phones and return inquiries in less than 48 business hours
• Compile, organize, and complete the necessary mail outs of information and promotional material
• Maintain and support keeping current the website Facebook and social media pages for camps
• Direct parent concerns or problems for camper experiences/administrative difficulties to the appropriate camp staff
• Coordinate events, information sessions, and prepare slideshows and materials
• Follow-up on overdue accounts
• Invoice for school programs, special events and rental groups
• Prepare/send camper lists and bus pick up/drop off lists to the Camp Directors
• Provide hands on support as needed at pick up and drop off of campers in Sudbury/North Bay

Qualifications
• Possession of an Ontario Secondary School Diploma (OSSD)
• Minimum of one (1) year of customer service or related experience
• Experience working with money and credit cards
• Experience with Avocado Registration system an asset
• Excellent verbal and written communication skills
• Advanced computer skills
• Excellent interpersonal skills
• Excellent organizational and time management skills
• Bilingualism in both official languages an asset
• Current and satisfactory Police Record with Vulnerable Sector Check

What We Offer
• Free Personal Membership and 10% off Family Membership
• Paid sick/personal days
• Employee and Family Assistance Program that includes short-term mental health supports such as counselling and online courses, and lifestyle coaching which includes legal and financial counselling
• Mileage reimbursement
• Team bonding and employee recognition events
• Professional development opportunities
• Opportunity to explore a wide range of jobs and functions
• Flexible hours and scheduling, and hybrid work options, depending on role

HOW TO APPLY
If you would like to work in a family friendly environment, please apply, by website only, with a cover letter and resume by May 24th, 2025 to the attention of the Personnel Committee.


Please ensure that your cover letter and resume both specify the job title of the position that you are applying for.


All applicants are thanked for their interest in this position. However, only those selected for an interview will be contacted. If contacted and you require a disability related accommodation in order to participate in the recruitment process, you must advise the Human Resources Department.


Please note that successful candidates will be required to submit a current and satisfactory Police Record with Vulnerable Sector Check for review prior to starting employment. Police records are reviewed on an individual basis, and any offences are considered in relation to the nature of the position and its responsibilities, particularly in working with children and vulnerable populations. A positive record does not automatically disqualify