Director of Clinical Operations

About Us

Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a nationwide network of clinics, we provide cutting-edge technology, compassionate patient care, and comprehensive fertility treatment services, ensuring a seamless and high-touch experience for families on their journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Director of Clinical Operations is a strategic and hands-on leader responsible for driving excellence across Pinnacle - Washington's network of clinics. This role plays a vital part in overseeing clinical operations, streamlining workflows, and ensuring teams deliver consistent, high-quality, and patient-centered care. The ideal candidate is a results-driven nursing professional who can balance clinical insight with a systems-level perspective to enhance efficiency, ensure compliance, and elevate service quality across the organization

We are seeking a Director of Clinical Operations to join our dedicated team at Pinnacle – Washington, based in Seattle, WA. This salaried leadership role requires flexibility to meet the needs of a dynamic clinical environment and includes regular travel to other clinic locations for operational oversight and team development.

Key Responsibilities

• Develop and implement operational strategies, policies, and procedures to enhance efficiency and effectiveness in daily clinic operations.
• Provide clinical guidance and support to nursing staff in the understanding, integration, and use of EMR systems, fertility treatments, and patient care protocols.
• Collaborate with physicians and healthcare professionals to create and maintain evidence-based clinical protocols.
• Ensure adherence to clinical standards, safety measures, and best practices in fertility care.
• Manage and coordinate cross-functional teams to promote seamless collaboration and communication across departments.
• Monitor key performance indicators (KPIs) to identify trends and implement continuous improvement initiatives.
• Streamline workflows and reduce operational bottlenecks to optimize productivity and minimize costs.
• Lead, mentor, and develop a high-performing team, fostering accountability, engagement, and professional growth.
• Partner with senior leadership to plan and manage operational budgets, aligning resources with strategic priorities.
• Oversee supply chain and inventory management to ensure efficient procurement and stock control.
• Implement quality assurance measures that uphold the highest standards of care and service.
• Stay current with industry trends and best practices to identify opportunities for innovation and optimization.
• Ensure compliance with applicable healthcare regulations, company policies, and safety standards.
• Develop and lead training initiatives to improve team performance and adherence to protocols.
• Support physician education, onboarding, and alignment with operational and clinical standards.
• Attend key meetings, trainings, and provide on-site support as needed across clinic locations.

Position Requirements

• Education & Licensure:
  • Completion of an accredited nursing program (Bachelor of Science in Nursing required)
  • Active Registered Nurse (RN) license issued by the Washington State Board of Nursing
  • Current BLS and ACLS certifications required

• Experience:
  • 5–10 years of nursing experience, preferably within fertility, women’s health, or a related clinical specialty
  • 3–5 years of clinical operations or leadership experience, ideally in a multi-site healthcare environment
  • Demonstrated experience in risk management, performance analytics, and process improvement
  • Proven ability to lead and develop high-performing teams and emerging leaders
  • Strong understanding of healthcare compliance, safety standards, and patient-centered practices

• Skills:
  • Exceptional leadership and relationship-building abilities; trusted advisor and mentor to clinical teams
  • Strong analytical mindset with experience interpreting operational and clinical data
  • Skilled in workflow optimization, strategic planning, and quality improvement
  • Confident change agent who builds alignment and instills trust through clear communication
  • Adaptable, proactive, and energized by collaboration and continuous learning

Compensation & B