Business Operations Analyst Senior

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Business Operations Analyst Senior, you will consult with the business to understand and define opportunities and recommend solutions by analyzing data and providing key insights to inform decisions. Provide subject matter expertise on all matters of business analytical or operational data needs. Work closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Partners and collaborates with the business and Information Technology to meet the needs for COSA data reporting, analytics and complex projects deliverables.
• Performs complex compilation, analysis and reporting of COSA data; delivers key insights and recommendations on data trends to inform leaders and drive decisions.
• Applies advanced subject matter technical knowledge in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.
• Identifies and pursues opportunities to utilize advanced data delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Proactively and fluidly interacts across key stakeholders to deliver and increase efficiency and effectiveness of the reporting needs.
• Influences key stakeholders on approaches and solutions for data reporting, analytics and complex projects deliverables.
• Applies intermediate knowledge of information systems and data infrastructure to provide business and technical guidance to internal clients.
• Maintains a strong understanding of business processes, supporting data and applications and strategic direction.
• Proactively communicates between business/enterprise processes and analytics team to improve delivery, value and integration of analytics into business/enterprise processes.
• Partners with technology group to define business requirements, perform user acceptance testing and implement changes.
• Provides guidance to junior analysts to further technical acumen with data & analytics community.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline is required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau) OR Advanced degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline with 4 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau).
• Demonstrated knowledge of the function/discipline through application of knowledge, skills, abilities, and technologies towards work products. (Example: Querying, Data Wrangling, Report Development, Requirements Gathering).
• Demonstrated business acumen in the areas of the business operations, industry practices and emerging trends required.
• Strong interpersonal and communication skills to deliver information effectively to all levels of management.
• Knowledge of applicable compliance and regulatory data requirements and ability to develop, document, and maintain policy/procedures in adherence to these requirements.

What sets you apart:

• P&C Claims experience, preferably Auto/Injury