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Customer Support Representative I – National Accounts
Shorr PackagingUnited Statesfull_timeVerifiedPosted 5 Jun 2026
About the role
The Customer Support Representative I - National Accounts will perform administrative duties pertaining to national accounts and customer service including order entry and research.
Responsibilities
- Respond to tracking inquiries, invoice exceptions, freight exceptions and other related tasks
- Back up customer service with sales orders into computer and verify accuracy of product, and prices with assigned multi location Account Executive then send acknowledgements to fulfill customers assigned delivery date.
- Expedite orders and verify proof of deliveries. Monitor scheduled shipment dates to ensure timely delivery.
- Resolve customer concerns and questions, document communication and results into customer computer file as backup and communicate information to assigned multi location account executive.
- Collect information needed to establish new customers including credit applications, sales tax certificates, and ship-to information. Communicate special account requirements to other departments.
- Investigate customer requests for returns and damaged goods and follow-up on credit.
- Set up and maintain customer files electronically.
Requirements
- High school diploma or general education degree (GED)
- Minimum 1+ years related experience and/or training
- Knowledge of logistics, including carriers, shipping policies and procedures preferred
- Strong organizational skills.
- MS Office experience including Outlook, Word, Advanced Excel and PowerPoint are required
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