Claims Director, Property

Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

As Director of Claims at Reserv, you will ensure our talented Claims team realizes its full potential as we grow to become the leading TPA by providing strategic leadership and direction. This role reports directly to our COO & Co-Founder and will oversee a Claims team specializing in commercial property claims for a high-profile client. You will be responsible for driving strategy, establishing an effective structure, and developing and enforcing (compliant) internal policies and procedures. Your expertise in claims management, along with your ability to drive operational efficiencies and foster innovation, will be critical. With a focus on talent acquisition and continuous improvement, you will guarantee exceptional service delivery, customer satisfaction, and the identification opportunities for improvement. The ideal candidate is excited about working through and designing process that supports the quickest claim resolution with the best outcome. In addition, they will collaborate closely with our Product and Engineering teams to give feedback and identify technology and process improvements. Join our exceptional team and help shape the future of Reserv.

Who you are

• Customer Centric. You prioritize the needs of our customers, ensuring exceptional service delivery and consistently strive to exceed their expectations.
• Data Obsessed. Data excites you, and you consistently leverage it to inform and support decision making.
• Strategic Thinker. You possess the ability to think critically, analyze complex situations, and develop innovative strategies to drive the success of our claims organization.
• Collaborative. You thrive in a collaborative environment, fostering strong relationships with internal and external stakeholders to achieve common goals.
• Resilient. You remain composed and adaptable in the face of challenges, demonstrating resilience and the ability to navigate through ambiguity.
• Results-Driven. You have a track record of achieving measurable results, setting ambitious goals, and driving performance to meet and exceed expectations.
• Empowering Leader. You empower and inspire your team, providing mentorship, guidance, and support to help them reach their full potential.
• Analytical. You have strong analytical skills, using data-driven insights to make informed decisions and drive continuous improvement.
• Ethical. You demonstrate high ethical standards and integrity in all aspects of your work, maintaining trust and transparency in your interactions.
• And did we mention, a sense of humor. Claims are hard enough as it is.

What we need

We need you to do all the things typical to the role:

• Provide strategic leadership, vision, and direction for the Claims organization
• Manages complex claim files and manages personnel in the unit to assure claim processing in a prompt, professional and efficient manner in accordance with company guidelines and procedures
• Manages the use of independent adjusters and maintains the approved list of vendors
• Manage litigation, rental, subrogation, and salvage to ensure cost effective returns
• Furnish appropriate weekly and monthly management reports
• Ensure Large Loss Reports and Reinsurance Reports are completed as needed
• Collaborate closely with the dedicated Account Manager to ensure the organization is consistently exceeding the client’s expectations, developing a strong client relationship
• Foster a customer-centric approach in claims handling, focusing on providing exceptional service and timely resolution; driving continuous improvement initiatives to enhance operational efficiency and customer satisfaction
• Establish and maintain an effective structure and staffing that aligns with current and future organizational needs
• Monitor and analyze claims data and key performance indicators to identify trends, patterns, and opportunities for improvement
• Drive operational effici