Sr. IT Specialist

Job Summary

The Sr. IT Specialist provides support to end users on a variety of issues in a unique BYOD (bring-your-own-device) environment. Identifies, researches, and resolves technical problems.

Responds to telephone calls, email and personnel requests for technical support. Resolves issues using language that conveys technical information to non-technical end-users. Documents, tracks and monitors the problem to ensure a timely resolution. Collaborates/escalates with IT colleagues when necessary to resolve issues.

Who We Are

The Salk Institute is an internationally renowned research institution that values diversity, equity, and inclusion. We seek bold and interactive leaders passionate about exploring new frontiers in science. Our collaborative community embraces diverse perspectives and unique life experiences, fostering innovation, and a sense of belonging. Together, we strive to improve the wellbeing of humanity through groundbreaking research.

Founded by Jonas Salk, developer of the first safe and effective polio vaccine, the Institute is an independent, nonprofit research organization and architectural landmark: small by choice, intimate by nature, and fearless in the face of any challenge. Salk's vibrant community comprises a diverse and talented group of individuals, each playing a crucial role in driving our mission forward. From visionary leaders to dedicated administrators and brilliant faculty members, the Institute is united by a shared passion for scientific exploration and innovation.

What Your Key Responsibilities Will Be

• Performs front line user support activities and functions including hardware, software, and network troubleshooting on macOS, Windows, and Linux platforms.
• Provides training to users on technical skills in area(s) of expertise.
• Performs desktop, laptop and mobile hardware and software installation and configuration of computers in the Help Desk, at customer locations and via remote access on macOS and Windows platforms.
• Researches, procures, and deploys various computers, mobile devices and accessories.
• Configures new accounts (AD, Exchange, NPS, RSA, etc.) and provides information to key contacts.
• Reviews and tracks support requests in IT ticketing system as well as notifies manager to unusual situations or backlogs.
• Ensures user compliance with defined computing practices and guidelines.
• Maintains both internal and customer-focused technical documentation.
• Performs a wide range of networking administrative duties including installations, configurations, troubleshooting, maintenance, upgrades and general support for wired and wireless network equipment.
• Works on various projects with systems administrators and network engineers.
• Supports adds/moves/changes on phone system including cable pairs.
• Performs other related duties as assigned by management.

What we Require

• Minimum of 2 years of desktop, laptop and server equipment experience.
• Minimum of 2 years of applications and macOS and Windows operating systems experience.
• Minimum of 1 year of experience working at an IT Help Desk or experience providing IT support services to clients using a ticketing system.
• Experience installing computer workstations, including desktops and laptops, printers, scanners, copiers, handheld devices and other equipment preferred.
• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

What We Can Offer

The expected pay range for this position is $28.00-$31.25 hourly. Salk Institute provides pay ranges representing its good faith estimate of what the institute reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

Benefits

Salk Institute offers competitive benefits, including medical, dental, vision, retirement, paid time off, tuition reimbursement, patient advocac