Sr. Clinical Program Coordinator - Full Time Oculoplastic Service, Bascom Palmer Eye Institute Miami, FL

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The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Sr. Clinical Program Coordinator, Ocuplastic Service, in Miami, Florida.

The Sr. Clinical Program Coordinator (H) acts as a lead in the development, organization, production, and evaluation of various departmental program offerings within the assigned unit. Moreover, the incumbent provides a broader oversight to daily program activities in support of the University’s  mission. The Sr. Clinical Program Coordinator (H) may evaluate the financial performance of programs to meet departmental goals and assist in the development of short-and long-range budgetary planning.

CORE JOB FUNCTIONS                                                                                                          

• Supervises, directs, and coordinates assignments and tasks within the program to ensure seamless

• operations.

• Evaluates program effectiveness, analyzes results, and recommends appropriate action.

• Coordinates clinical program activities with other departments and staff to ensure optimal efficiency.

• Serves as a main point of contact to facilitate communication between stakeholders.

• Develops collaborative partnerships across teams and/or patients to streamline processes and enhance

• departmental productivity.

• Trains, develops, and empowers staff to effectively perform their jobs.

• Oversees employee-related activities and administration which may include hiring, performance appraisals,

• disciplinary actions, terminations, and employee time records.

• Develops program/departmental communications and may involve promotional materials for distribution.

• Prepares reports which may include financial statements, and records for management or outside agencies.

• Provides leadership with recommendations for process changes to improve overall performance.

• Maintains required records and reports statistics for administrative, quality assurance, and safety and

• control purposes.

• Ensures confidentiality of patient and hospital business information.

• Coordinates the maintenance of established supply levels in designated areas, as needed.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary

CORE QUALIFICATIONS                                                                                                         

Education:

Bachelor’s degree in relevant field or equivalent

Experience:

Minimum 3 years of relevant experience

Knowledge, Skills and Attitudes:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities
  and work demands.

• Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and
  stakeholders.

Department Specific Functions

• Primarily responsible for overseeing all activities within assigned clinical services and supporting the providers and patients in effort to ensure the successful coordination of care for patients throughout their journey.

• Oversees the activities of clinic and administrative support staff to include administrative assistants, patient access representatives, ophthalmic technicians, ophthalmic imagers, nurses, fellows, and providers.

• Works with supervisors to assigns work schedules, coverage, and delegates responsibilities in support of the service, providers, and patient care. 

• Leads the development of Standard Operating Procedures and training materials for all service support staff and related