Senior Loss Prevention Officer- OR stores

About Grange Co-op

Founded in 1934, Grange Co-op is a cooperative dedicated to serving the needs of its members and the communities in which they live. With a focus on farm and ranch products, work wear and western wear, garden supplies, and pet care essentials, Grange Co-op has grown to become a trusted name in the industry. The company operates multiple retail locations, as well as a feed mill and remains committed to delivering exceptional value and service.

GENERAL PURPOSE OF JOB

The Senior Loss Prevention Officer reports to the Loss Prevention Manager and assists in the supervision of the Loss Prevention team. In this role, the Senior Loss Prevention Officer is responsible to communicate departmental expectations established by the Loss Prevention Manager and senior leadership within the company; lead and coordinate team efforts in the achievement of departmental and individual goals; and provide guidance and support to Loss Prevention Officers to ensure they have information, equipment and tools to achieve desired results. The Senior Loss Prevention Officer is responsible for shrink and safety results of their assigned work location(s); the detection, apprehension, and deterrence of internal and external theft; compliance of company policies and procedures related to theft preventions, safety, and inventory management; and safety awareness training. The Senior Loss Prevention Officer is responsible to manage daily operations of third-party contracts, including supervision and scheduling of Loss Prevention staff assigned to work on-site of third-parties. The Senior Loss Prevention Officer works to support the Supply Chain process through regular communication with Inventory Managers, and assists in the completion of audits, inspections, investigations, and enforcement of vendor/supplier processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise the Loss Prevention team under the direction of the Loss Prevention Manager and ensure compliance with company policies, LP case management system, and maintenance of all related LP records

• Monitor workflow and adjust tasks for LP team as necessary to achieve desired goals

• Monitor time-keeping of LP team and give final approval for submitted work schedules

• In collaboration with the Loss Prevention Manager and Human Resources, provide LP team with regular performance feedback, and as warranted, disciplinary action

• Provide regular Loss Prevention training to LP team and oversee the development of individual members of the LP team

• Maintain strict confidence of all employee and employment-related information

• Promote a culture of safety at all company locations, to include LP best practices

• Regularly collaborate with location Inventory Management to investigate inventory discrepancies

• Provide regular LP training to employees for building awareness of LP strategies

• Development of employee incentives programs to raise shrink, safety and LP awareness

• Detect, investigate, and successfully resolve internal and external dishonesty

• Recover assets and make apprehensions in accordance with company policies

• Ensure proper operation/repair of CCTV equipment

• Write reports, maintain records, and retain evidence accurately and completely

• Act as liaison between company location(s) and criminal justice community

• Represent company with professional appearance and demeanor

• Communicate effectively with employees, customers, vendors, suspected shoplifters, and authorities

• Prepare and present documents to local authorities

• Testify in court to the events of an investigation, as necessary

• Maintain required documents, reports, logs, evidence, and files in various media

• Monitor assigned location(s) to ensure a safe environment and report exceptions appropriately

• Maintain and appropriately communicate confidentia