We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

SalesForce Effectiveness Analyst (Poland)

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We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

About the role

As a Salesforce Effectiveness Analyst, you will be part of a central European team that supports and continuously improves our CRM platform. Your mission is to help our teams across Europe to use Salesforce better: drive adoption, support end users, and translate business needs into clear requirements for technical delivery.

This is an autonomous analyst role (2-4 years experience ideal) where you’ll own topics end-to-end: from workshops and requirements to UAT support and release readiness, to training materials, and insightful analytics (Salesforce.com & Power BI) that help the business see “where we are today”, “where we should be tomorrow” and drive profitable growth.

Our environment includes Sales Cloud and Service Cloud, and we will soon implement Life Sciences Health Cloud.

The role reports to the European Salesforce Adoption & Excellence Manager.
 

What you will do:

CRM Adoption, Enablement & Change Support:

• Drive CRM adoption across sales and cross-functional teams by promoting best practices and improving user experience.
• Create and maintain clear training materials, guides, and enablement content (and keep them up to date).
• Support release readiness by translating new features into user-friendly communication, training, and adoption actions.
• Help improve data quality and consistent usage through guidance, simple processes, and practical recommendations.

Functional Support & Issue Resolution:

• Act as a first point of contact for Salesforce “how-to” questions, reporting questions, and functional troubleshooting.
• Investigate errors or data/process issues, propose solutions, and coordinate with IT/technical teams to resolve incidents and defects.
• Monitor user and data trends (usage, data quality, process compliance) and suggest improvements that reduce friction.

Agile Delivery: Requirements → Build → Test → Launch

• Run (or support) workshops with business stakeholders (Teams or face-to-face) to capture needs and pain points.
• Translate business needs into clear user stories, acceptance criteria, and functional requirements for technical teams.
• Support backlog refinement and prioritization, and ensure delivered solutions match the business goal.
• Coordinate or support UAT, document outcomes, and help drive rollout and adoption across European teams.

Analytics & Insights (Power BI)

• Maintain and improve Power BI dashboards and reports that prov