Sportsbook Ticket Writer

About Us

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor’s “Best Places to Work”.

Location

Glendale, AZ (Fully Onsite)

About the Role 

Sportsbook Writer are to provide high-quality, best-in-class customer service while writing fast and accurate sports wagers for customers. It is key to follow all rules and regulations, policy and procedures, and to maintain a cash drawer with accuracy. 

Responsibilities 

• Deliver and maintain best-in-class customer service with a focus on customer acquisition and retention and through a positive, friendly manner 

• Assist customers with property related items, including but not limited to, seating, F&B assistance, and kiosk wagers 

• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensure compliance related to applicable jurisdictional gaming statutes and regulations 

• Create and enter player tracking cards 

• Maintain and balance a till for use in issuing and redeeming tickets and vouchers for assigned shift, following all established cash-handling policies and procedures 

• Ensure compliance with all regulatory controls of specific state gaming agencies 

• Stock sportsbook Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean and representative of the brand 

• Explain wagering rules, including betting lines and odds, and procedures to customers  

• Assist customers with all digital related app wagering items, including but not limited to, deposits, withdrawals, registrations and customer service escalations​ 

• Ensure the protection of customer rewards and adherence to credit lines  

• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity  

• Partner with Customer Service to solve customer issues as needed​

• Perform other job-related duties as requested 

Essential Functions 

• Desire to gain knowledge of sports wagering systems, sports markets and odds​ 

• Must be able to stand, walk, bend, reach, lif