Supervisor Customer Energy Management

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

 

PSE's Customer Energy Mgmt & Renewables team is looking for qualified candidates to fill an open Supervisor Customer Energy Management position!
Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

You will be leading a data team that supports the Washington State Clean Buildings Law, data polls/requests, Power BI, and supporting other data projects within PSE's Customer Energy Management.

 

This includes working with our vendor that has created software as a service for our customers, and internal IT, to manage, maintain, and improve the system and customer experience. You should have knowledge and understanding of integrating with internal IT and vendor IT standards.

 

This role works with our customer's to obtain their energy usage and answer questions about the system and it capabilities. This program is will to continue to expand throughout Washington State.

 

Demonstrates leadership in integrating new and evolving ideas and processes across a variety of organizations. Works collaboratively with partners. You will develop and manage program scopes, budgets, and schedules while providing excellent customer service.

 

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.  Ensures duties are performed in accordance with all regulatory compliance obligations.

 

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

 

 

Job Responsibilities

• Employee Safety, Development & Team Building - Provides employees with coaching, feedback, and developmental opportunities and building effective teams:
  • Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings.
  • Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable.
  • Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed.
  • Challenges and inspires employees to achieve business results.
  • Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards.
  • Conducts and ensures the completion of performance reviews and development plans.
  • Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer and safety results.
• Encourages a positive culture through empowerment, accountability, creativity, and trust.
• Leads appropriate program planning teams to develop a successful portfolio of customer energy management programs and services.
• Accountable for market analysis, product design, budget, program goals, deployment, and operations of services conducted by a team of energy professionals.
• Advances diversity, equity, and inclusion efforts, including the equitable design and delivery of programs.
• Monitors service metrics and works with the team to ensure adjustments are being made as necessary to achieve desired results.
• Provides regular reports on program achievements and updates, including those for regulatory filings.
• Supports complex customer intake requests. Handles escalated customer issues.
• Collaborates with both PSE internal departments and vendors to resolve the root cause of an issue and to deliver an excellent customer experience.
• Facilitates solutions to unique problems by leveraging employees’ technical skills, and providing guidance with regards to PSE’s business initiatives.
• Assignments involve a substantial degree of complexity, with many interrelated elements, requiring considerations not previously encountered.
• Works closely with peer leaders across the company to ensure alignment of program design and activities such as program eligibility, customer service, training, and communications.
• Negotiates contracts, manages relationships, and reviews the work of program delivery vendors.
• Performs other duties as assigned.

Minimum Qualifications

• Bachelor's degree in business, communications, project management or other appropriate field or equivalent experie