Onboarding Coordinator

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services. 

Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity.

We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, X/Twitter, LinkedIn, YouTube, and Pinterest.

We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI. 

About this position:

As an Onboarding Coordinator at Later, you will lead strategic onboarding and implementation initiatives, ensuring new clients see immediate value in utilizing Later to achieve their marketing goals. Through the onboarding process, you will advise clients on best practices and strategies, provide tailored experiences that reflect and support customer goals, and play a critical role in setting the foundation for long-term success. You will act as a liaison between customers and internal teams to achieve seamless transitions from sales to active, engaged users. This role requires advanced communication skills, a strong technical understanding, and strategic project management expertise to drive customer satisfaction and retention.

What you'll be doing:

Client Onboarding Leadership: 

• Lead customers through the end-to-end onboarding process, executing a value-driven experience. 
• Provide high-touch support to ensure customers achieve key milestones and realize the full potential of the product within the onboarding period.

Implementation Management: 

• Execute implementation processes to ensure customers receive platform access in a timely manner.
• Manage timelines and drive process improvements to enhance the customer experience. 

Strategy 

• Utilize industry best practices to guide customers through launching and managing their first influencer marketing campaign. 
• Align campaigns to the customer’s goals, timelines, and key performance metrics to ensure success. 

Technical/ Execution

• Tailor the onboarding experience to each customer, focusing on appropriate use cases and strategic adoption techniques to empower them with the knowledge to use the platform effectively and achieve their influencer marketing goals
• Work with the appropriate teams to address and resolve technical challenges during onboarding. 

Team / Collaboration

• Drive collaboration with Sales, Account Managers, Customer Support, Marketing, and Product teams to ensure alignment on customer goals, optimize customer outcomes, and provide a smooth and timely handoff process. 

Research/Best Practices

• Take the lead on creating and maintaining onboarding materials, resources, and best practices to streamline processes.
• Proactively lead the improvement of enhancing onboarding and implementation workflows by leveraging feedback, analytics, and industry best practices.
• Act as a customer advocate by gathering feedback from customers, communicating insights to internal teams, and working with our Product teams to advocate for and drive improvements.

We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. If you identify with any of the following, we encourage you to apply!

• Experience: 5+ years of experience in a similar role within a SaaS company or related field
• Leadership Skills: Demonstrated ability to lead projects, manage stakeholders, and mentor team members
• Customer-Focused: Exceptional interper