Senior Customer Account Manager

What You'll Do:

• Own a portfolio of ~150 high-touch customer accounts (15 million arr), managing renewals and driving expansion opportunities
• Proactively engage customers 6–9 months ahead of renewal to identify risks and growth opportunities
• Partner closely with CSMs to surface opportunities, align on account strategy, and deliver a strong customer experience
• Lead strategic renewal conversations, balancing retention goals with thoughtful pricing and upsell opportunities
• Identify and execute on expansion opportunities including services, product add-ons, and packaging enhancements
• Manage a high-volume book of business while applying a strategic, consultative approach to each account
• Leverage Salesforce, CPQ/DealHub, and Gong to manage pipeline, forecast accurately, and drive efficient deal execution

What You Bring:

Minimum of 6-8 years of experience in account management, customer success management, or sales; SaaS experience preferred
Proven track record of meeting or exceeding quota in a revenue-focused role
Demonstrated experience managing renewals and identifying growth opportunities within an existing customer base
Proficiency in CRM systems (Salesforce preferred) and comfort using data to inform decisions
Strong commercial acumen and ability to navigate customer conversations with a consultative approach
Excellent organizational and time management skills, with the ability to manage multiple priorities simultaneously
Clear and effective communication skills, both written and verbal
Collaborative mindset with the ability to work cross-functionally and influence without authority
Self-starter mentality with a high degree of ownership, accountability, and problem-solving capability